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Business Unit Cira
Region Central
Location Toronto
Province Ontario [ON]
Position Title/Titre du poste Supervisor, Client Access Center - Cira - Toronto
Job ID/ID Travail 2025
Postion Reports to [Title] Vice-President, Operations
Role Summary
Supervision & oversight of Client Access Center team in functional areas such as Intake, Reception, Booking, Digitalization, Exam coordination etc.
 
As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Reference Checks, Criminal Background Checks and Credit check.
Competencies required to succeed  
  • Professional demeanor and strong customer service skills
  • Superior communication skills both written and verbal
  • Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
  • Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
  • Ability to work well under pressure and maintain composure in a fast paced and changing environment
  • Reliable and punctual
  • Ability to work independently with minimum supervision
  • Ability to use good judgment and hit the ground running
  • Individual must demonstrate the ability to direct staff and work effectively in a team environment
  • Passionate about people and quality, enjoy mentoring others and have previously demonstrated the ability to motivate individuals
  • A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
  • Demonstrated ability to be proactive in identifying problems and implementing solutions
 
Responsibilities  
  • Provide day to day supervision of team
  • Mentor, train, and develop direct reports
  • Respond to daily inquiries from team
  • Respond daily to inquiries from other CIRA staff
  • Responsible for full employee cycle (interview, hire, onboard, manage performance, annual performance reviews, exits)
  • Manage daily scheduling needs (vacations, sick days, etc.) for direct reports.
  • Responsible to ensure service levels of unit are achieved
  • Responsible for coordination of information between teams (CAC, PODS, Assessor Management)
  • Provide CAC reporting, as identified by the organization.
  • Identify process improvements and action with Manager, Operations for consideration/implementation
  • Other duties as required by management
Education, knowledge and experience required  
  • Post secondary education or certification in related studies
  • Minimum of 3 years proven supervisory experience required
  • Previous experience in the IME industry is an asset
  • Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint, Explorer)
  • Previous experience and comfort level using other software/databases
  • An equivalent combination of skills, qualifications and abilities may be considered
Date Added 3/13/2014
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