The Director, Information Technology leads the strategic planning and implementation of the enterprise architecture and telecommunications for the City, ensuring that investment in technology enables the provision of effective services to the citizens and staff of Richmond in a fiscally responsible manner. 

The Director manages a large staff of professionals and multiple service contracts and must be recognized as a leader in the introduction of e-government services and other web based applications that improve customer service and citizenship engagement, as well as provide efficiencies in the delivery of municipal services. The City is currently developing a new Digital Strategy and the Director will play a key role in completing and implementing the Digital Strategy. Excellent interpersonal skills are required in order to articulate complex ideas to both technical and non technical audiences. Key examples of work include:

• Provides leadership to ensure information technology successfully enables and supports the efficient and effective achievement of business objectives.
• Develops departmental goals and objectives to align with City Council goals and the City’s customer service and citizenship engagement needs.
• Models and fosters a highly collaborative and openly communicative environment that is productive and delivers results. 
• Identifies and establishes open source solutions to meet current and future needs in the City.
• Coordinates and prioritizes IT corporate initiatives.
• Monitors and implements security and disaster recovery plans.
• Negotiates and reviews IT related contracts.
• Fosters a culture of innovation through hiring the best and then mentoring and supporting their development.
• Provides advice to Council and Senior Management on IT vision, emerging trends, technology advancements, best practices and cost effective solutions.
• Prepares and maintains appropriate policies and procedures for IT systems and users.
• Manages the IT capital and operating budgets.

• Bachelor’s degree in Computer Science or Business Administration with one or more advanced post secondary technology certificates.
• Minimum 10 years experience supporting the varied aspects of complex technology systems spanning multiple sites.
• Minimum 5 years experience leading and directing large and complex IT operations.

• Proven executive leadership abilities, with strong people skills and technical knowledge.
• Ability to develop effective working relationships with staff, internal clients, and other stakeholders.
• Ability to motivate in a team-oriented collaborative environment.
• Strong team player with demonstrated willingness to share expertise, coach and mentor.
• Excellent interpersonal and communication skills, with the ability to present effectively to non-technical audiences.
• Ability to manage complex, multi-site computer and telecommunication systems.
• Ability to negotiate successful outcomes with limited resources and competing interests.
• Project management expertise with ability to effectively manage contracts and processes, ensuring goals and objectives are achieved within deadlines and budgets.
• Ability to plan the short-term and long-term operational and capital budgets of a complex division supporting changing operational needs in diverse business units.
• Skill in evaluating briefs, reports, and requests from the IT Division and client groups.
• Ability to identify, troubleshoot and resolve problems.
• Knowledge of Open Source programs and operating systems, virtualization technologies including ‘Cloud’, interoperability and database administration.
• Knowledge of regulations regarding security, privacy and retention.
• Knowledge of wireless technology, imaging/platform, network and security systems.
• Disaster planning and recovery expertise.
• Knowledge of electronic commerce capabilities, smart cards, telecommunication systems and satellite imaging.