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About Proto Labs

Proto Labs is the world's fastest manufacturer of custom prototype and low-volume parts. We've revolutionized our industry by developing proprietary computing technologies and automated manufacturing processes that enable us to create real parts, really fast. Proto Labs is a Top 100 Minnesota Workplace, and has been named by Inc. magazine as one of the nation’s fastest growing companies--four times.
 
City Maple Plain
State Minnesota [MN]

Title

Helpdesk / Network Administrator

Position Overview

Are you looking for a new and exciting opportunity to use your skills in a successful and growing company? Do you desire a fast-paced, casual work environment that is driven by employees who thrive on innovative thinking? If you have experience with troubleshooting hardware and software issues, and a desire to work in an energetic, collaborative environment, then check out this opportunity in Maple Plain!
 
This position will be responsible for primary user and workspace support.

Responsibilities

Specific duties include:
  • Set up and take down user workspaces.
  • Troubleshoot PC software and hardware 
  • Troubleshoot and resolve problems associated with local network environment.
  • Work with hardware and software vendors
  • Help coordinate help desk
  • Maintain network, application and computer system availability.
  • Research and develop company standards for software, hardware, and processes.
  • Work is performed under supervision.
  • May be assigned an element of a project or well-defined tasks.
  • Uses established policies and procedures to complete work assignments.

Requirements

Minimum Qualifications:
  • Windows Operating systems – Windows XP, Windows 7, Windows Server 2003, Windows Server 2008.
  • Working knowledge of TCP/IP, Active Directory, MS Office Applications
  • Ability to work with users at many technological levels.
  • Ability to manage multiple priorities.
  • Strong troubleshooting skills.
  • Willing and able to document procedures, and work progress.
  • Provide daily technical support for on and off site users.
  • Excellent work ethic, positive attitude and sense of urgency
  • Strong customer service orientation.
  • Good communication skills.

 

Preferred Qualifications:

  • Microsoft certification(s) in Windows XP, Windows 7 a plus
  • SQL Server, Exchange Server, VPN, Routing, Telephony, or Firewall knowledge a plus.

 

Education Requirements:

High school diploma and three years direct applicable experience

Two-year degree in related field of study preferred

Additional Information

Proto Labs’ Corporate Headquarters is located in Maple Plain, MN, just minutes west of the 494/394 interchange. Our Rosemount, MN facility is located off of the County Road 42 and Highway 3 intersection & east of 35W.
 
If you meet the qualifications and feel this position is a good match to your skills and interests please apply online at www.protolabs.com/careers.
 
Proto Labs is an Affirmative Action/ Equal Opportunity & Veteran Friendly Employer.
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