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Title Library Operations Technician
Program Knowledge Services
Job ID -0268
Organizational Overview Public Health Ontario (PHO) is Crown corporation dedicated to protecting and promoting the health of all Ontarians and reducing inequities in health. As a hub organization, PHO links public health practitioners, front-line health workers and researchers to the best scientific intelligence and knowledge from around the world.

PHO provides expert scientific and technical support relating to infection prevention and control; surveillance and epidemiology; health promotion, chronic disease and injury prevention; environmental and occupational health; health emergency preparedness; and public health laboratory services to support health providers, the public health system and partner ministries in making informed decisions and taking informed action to improve the health and security of Ontarians.

For more information about PHO, visit

Position Details Position Title: Library Operations Technician
Department: Knowledge Services
Duration: Full-time Permanent
Location: 480 University Avenue
Compensation Group: AMAPCEO
Job Code: 14PAH - Archival and Historical
Salary: $50,569 - $61,831
Position Status: Internal - OPEN TO PHO EMPLOYEES ONLY
Posting Date: January 21, 2013
Closing Date: February 4, 2013

The Library Operations Technician supports day-to-day operations of Library Services through the provision of customer service, response to inquiries and related technical duties. Provides support to the time-limited projects and to the operations of provincial shared library services partnership.

Key Responsibilities • Supports the development of metadata for digital projects and oversees digitization of print materials; and assists in the development and maintenance of library Web sites and Intranet through content updates and posting of data.
• Processes publication orders and coordinates document delivery services using automated systems for interlibrary loans and internal requests.
• Maintains a variety of library materials including government and other reports for access on SharePoint and the PHO website; scanning materials for posting and downloading in the library catalogue and creating electronic folders in support of the development of information architecture for the internal and external repositories (grey literature).
Provides technical support in the coordination of the provincial library network;
• As the initial front-facing contact with clients, provides response to a range of inquiries regarding library services, access to resources and use of software, in person, by email or by telephone; disseminates pertinent information (e.g., articles, email updates, formatted literature searches) to business units in response to requests, under the direction of a Library Information Specialist or Manager.
• Arranges for, and maintains subscriptions and memberships on behalf of PHO management and staff and deals with vendor and content providers to resolve access issues.
• Supports collection development and maintenance by shelving materials including books and journals; arranging for renewals; checking products in and out; weeding outdated materials and cataloguing.
• Participates in Library Services housekeeping and sustainability projects as assigned to the global library team; and provides technical support in the coordination of the provincial library network.
• Tracks and reports on library usage data and other feedback to support management decision making in the development of improved library services and resources.
• Provides literature searched and other information products in response to client requests under the direction of the Manager or a Library Information Specialist.
• Provides other related duties as assigned to support PHO library operations as needed.

Knowledge and Skills • Knowledge and understanding of automated library information systems and electronic information resources.
• Cataloguing and classification skills and knowledge of Library of Congress MARC and AACR cataloguing standards to adapt existing schemes to unique public health needs.
• Knowledge of online searching of commercial databases and web resources, PubMed, EBSCO and Ovid platforms ( MEDLINE, EMBASE, PsycINFO, CINAHL, ASP, Health Business Elite etc.).
• Knowledge of on-line library system (i.e. Docline) to conduct catalogue searches.
• Familiarity with public health to respond to the needs of public health clients.
• Understanding of copyright issues to ensure compliance in the provision of services.
• PC skills in Microsoft Office, internet applications, web-conferencing software, library cataloging systems, electronic databases and a willingness to learn new application software and advanced technologies and proficiency in a SharePoint environment.

Education and Experience • Bachelor’s degree with a two-year Library Technician Diploma.
• One year of related work experience in a health library setting.

Job Status Full Time Regular
Posting date 1/21/2013
Closing date 2/4/2013
City Toronto
Province Ontario [ON]
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