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Title Director, Operations
Program Toronto Public Health Laboratory
Job ID 13-0062
Organizational Overview Public Health Ontario (PHO) is a Crown corporation dedicated to protecting and promoting the health of all Ontarians and reducing inequities in health. As a hub organization, OAHPP links public health practitioners, front-line health workers and researchers to the best scientific intelligence and knowledge from around the world.

PHO provides expert scientific and technical support relating to infection prevention and control; surveillance and epidemiology; health promotion, chronic disease and injury prevention; environmental and occupational health; health emergency preparedness; and public health laboratory services to support health providers, the public health system and partner ministries in making informed decisions and taking informed action to improve the health and security of Ontarians. For more information about OAHPP, visit

Position Details Position Title: Director, Operations
Department: Toronto Public Health Laboratory
Duration: Two year temporary assignment
Reports to: Chief Laboratory Operations Officer
Competition Status: Internal – Open to Public Health Ontario employees
Location: 81 Resources Road, Toronto
Job ID: 13-0062
Posting Date: June 13, 2013
Closing Date: June 27, 2013

Position Summary

Reporting to the Chief Laboratory Operations Officer, the Operations Director (temporary assignment) is a member of the public health laboratory’s senior leadership team with primary responsibility for leading the project stream for the infrastructure portfolio for the construction of the new PHOL in the MaRS discovery district. A secondary responsibility will be to provide oversight to a clinical operational area in the PHOL-Toronto. This position is an integral part of effectively leading and managing Public Health Ontario Lab operations in Toronto. Duties within the infrastructure portfolio include laboratory oversight of fit up of laboratory space which includes laboratory support areas, research and clinical laboratories operating at Biosafety Level 2 and construction and certification of a Bio containment Level 3 laboratory. A concurrent responsibility will be oversight of the move from the Etobicoke location to the MaRS discovery district. Duties within the clinical operational area will include, but are not limited to: planning, directing, and evaluating the work of laboratory personnel; ensuring the accuracy of test results; preparing the budget and monitoring expenditures and revenues; ensuring compliance with all applicable regulations related to laboratory procedures ( e.g. OLA and CALA); working collaboratively with other senior management staff and health care workers to establish and maintain laboratory services to support public health programs.


• Responsible to the CLOO and working with the PHOL-MaRS Steering Committee and PHO Facilities for the fit up of the laboratory space ensuring “ building to plan” and providing expert advice on the plan to ensure regulatory and operational requirements are met.
• Act as PHOL’s subject matter expert in the fit up, validation and commissioning of a highly specialized Bio containment Level 3(CL3) Laboratory, CL2 and lab administration areas.
• Acts as a key resource in the move planning ensuring that fit up space is ready and meets requirements to receive operational areas being relocated from the current laboratory.
• Leads and provides expertise in the design and implementation of a range of laboratory facility related plans (building physical security plans, building remediation plans, emergency evacuation plans and requirements under AODA) to ensure client, technical and clinical interests are met.
• Represents PHOL for the MaRS project and works co-operatively with PHO Facilities, IT/IM, MOHLTC, design architects and Infrastructure Ontario (IO) to support initiatives.
• Leads Laboratory Infrastructure sections and projects including Safety office, Infrastructure office, Laboratory equipment & communication equipment selection, placement and support.
• Responsible for aspects of fit up of the non-analytical areas of the laboratory such as administrative areas, labs, and infrastructure.
• Acts as a key resource in the move planning ensuring that fit up space is ready and meets requirements to receive operational areas being relocated from the current laboratory.
• Represents PHOL at meetings with the construction companies, design architects, Infrastructure Ontario and CBRE to ensure that the needs of the laboratory are met.
• Ensures laboratory infrastructure projects comply with biosafety guidelines, security requirements, accreditation and other regulations as required.


• Responsible to the CLOO for effective planning, management and administration of deliverables and resources within a clinical portfolio.
• Responsible for an annual operating plan consistent with the organization’s corporate goals and supports the values and mission of the PHOL.
• Participates in the ongoing fulfillment and/or formulation of the mission, strategic direction and goals of the PHOL.
• Prepares and presents required information necessary for quarterly reviews.
• Provides advisory services and support to reporting managers on operations management practices to improve accountability and cost effectiveness of operations. Provides information and advice in areas such as performance measurement, benchmarking, and risk assessment/management, business improvement, change management and other program evaluation and service management areas.


• Manages capital equipment and facility requests for assigned areas, and assigns priority ranking of requests.
• Develops the budget consistent with effective utilization of resources and ensure that activities are managed in line with the PHOL operating plan.
• Manages the monthly financial and activity variances in the area of accountability and take appropriate corrective action.
• Monitors resource utilization within the portfolio.


• Implements best practices protocols.
• Ensures that an interdisciplinary quality improvement mechanism exists and is regularly reported through the mandate.
• Leads the continued development of quality improvement activities, including the promotion of innovation and creativity in the ongoing review and simplification of processes.
• Identifies and monitors processes and outcome indicators related to quality service, teaching and research.
• Ensures that that all laboratory testing meets accreditation standards as set out by Ontario Laboratory Accreditation (OLA).


• Develops and recommends the human resource plans and is responsible for recruiting, hiring, performance review and discipline of the reporting staff.
• Analyses workload trends, determines their implications for operations, and provide direction to the reporting staff increase/decrease in staffing and equipment, changes in services.


• Promotes the development of reliable laboratory services in the community.
• Establishes effective communication mechanisms across the region related to operational issues.
• Establishes appropriate committee structures and leads and participates in Committee and work teams to advance PHOL activities and to ensure broad stakeholder input where appropriate.
• Coordinates the work of the laboratory with other division and department programs.

Knowledge and Skills • Position requires knowledge of bio containment engineering, architecture and design, processes and standards related to disinfection, decontamination, sterilization, risk assessment and hazard identification( infectious agents and recombinant DNA), and equipment operation and certification.
• Position requires knowledge of Public Health Ontario Laboratory programs, standards, policies, applicable legislation, and current issues affecting clinical operations in order to manage day-to-day operations, recommend operational policies and improvements, and contribute to long/short term planning.
• Knowledge of the roles and authority of the various stakeholders in the medical laboratory system, i.e. private laboratories, hospitals, health care providers, and health units, in order to manage operations and develop operational strategies/solutions in the context of the system as a whole.
• Good understanding of current information systems particularly as they apply to laboratory services.
• Computer skills and knowledge of laboratory information system and of software including word-processing, database, spreadsheet, project management, presentation, e-mail, and Internet applications in order to analyze information, prepare reports, and establish/utilize tools which support the analysis and monitoring of operations.
• Knowledge of project management methodologies including project planning, goal setting, terms of reference, and evaluation mechanisms.
• Management, team building, coordination, facilitation, and organization skills including priority setting and workload management to manage multiple, concurrent issues and projects and provides direction to the reporting staff.
• Consultation, client relations and negotiation skills to conduct consultations regarding complex operational matters with PHOL managers and stakeholders and promote support for recommended approaches.
• Oral and written communication skills to prepare comprehensive proposals, briefings and reports, develop informational materials, and make presentations to management and stakeholder forums.
• Ability to liaise with medical microbiologists as well as resources at multiple levels in the organization. Experience in managing within a matrix organization is an asset.
• Committed to change, process management, and team building.
• Experience with quality tools such as Lean manufacturing, six sigma, will be an asset.
• Management experience within a union environment.
• Ability to foster a positive employee relations environment.
• Demonstrated strong organizational, leadership, team development, planning, communication, negotiation, and mediation and facilitation skills.
• Demonstrated written and oral communication skills.

Education and Experience • Undergraduate, a post graduate degree, or evidence of enrolment in a program leading to a post graduate degree in business or a discipline within laboratory medicine.
• A CMLTO designation without restriction or equivalent is an asset.
• The ideal candidate will have a management background in clinical laboratories in a large hospital or reference laboratory.
• 7 to 10 years in a management role within a clinical laboratory, candidates with less experience may be considered for this position as a developmental assignment.

Your cover letter and resume must clearly indicate how you meet the qualifications and competencies of the position.

Thank you for your interest in this position, however, only qualified candidates will be contacted for an interview. Please continue to view our website for new career opportunities with the Public Health Ontario.

Posting date 6/13/2013
Closing date 6/27/2013
Street Address 81 Resources Road
City Toronto
Province Ontario [ON]
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