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Title Senior Advisor, Labour Relations
Program Human Resources
Job ID 14-0051
Organizational Overview Public Health Ontario ("PHO" / "Agency") is Crown corporation dedicated to protecting and promoting the health of all Ontarians and reducing inequities in health. As a hub organization, PHO links public health practitioners, front-line health workers and researchers to the best scientific intelligence and knowledge from around the world.

PHO provides expert scientific and technical support relating to infection prevention and control; surveillance and epidemiology; health promotion, chronic disease and injury prevention; environmental and occupational health; health emergency preparedness; and public health laboratory services to support health providers, the public health system and partner ministries in making informed decisions and taking informed action to improve the health and security of Ontarians.

For more information about PHO, visit

Position Details The Senior (Sr.) Advisor, Labour Relations develops, manages and specializes in the employee and labour relations function ensuring related client service is available and timely to meet the needs of the organization and leads a positive labour relations climate across the organization. Working with external legal advisors when appropriate.

The Sr. Advisor represents the employer in labour relations matters with union representatives, collective bargaining, grievance hearings and manages employee relations issues. The role initiates the development, delivery, management, and assessment of relevant and related best practice HR policies, procedures and services to facilitate the successful achievement of the organization’s corporate strategy, priorities and goals and provides strategic and operational employee and labour relations advice and collective agreement and employment legislation interpretation to clients at all levels in the organization.

Key Responsibilities • In consultation with the Executive Director, HR Programs & Services (ED) leads the development and/or implementation of and compliance with employee and labour relations legislation, regulations, rulings, policies, and standards to ensure related strategies and initiatives are designed and delivered and outcomes aligned with HR business strategies that proactively contribute to the successful achievement of the organization’s priorities and goals. Provides expertise for collective agreement administration, grievance resolution processes and employee relations, ensuring related activities comply with legislation, policies, collective agreements, practices and standards. In the event of a grievance or related arbitration hearing is responsible for the selection of the arbitrator, compilation of related documents, case and witness preparation and the scheduling of the hearing dates. Taking the organization’s strategic direction for labour relations into consideration, works independently to brief ED and senior management on longer-term implications.
• Acts as the primary liaison between the organization and legal representatives (as required in bargaining for the organization’s collective agreements, seeking input from the HR Team and appropriate management clients and external advisors on existing collective agreement administrative challenges and researching current and emerging trends and issues of the respective unionized groups at negotiations. Leads a team of clients, representative of managers, to participate in the strategic planning, thinking and problem solving and analysing tactical approaches to issues in preparing the organization’s bargaining position. Develops bargaining proposals and provides oversight to ensure a coordinated approach to collective bargaining that includes key areas across the organization (i.e. Finance). Collaboratively manages risks, issues, and communicates progress and results to the ED. Oversees the final preparation of a new contract, communicating changes to managers across the organization and planning implementation of terms in collaboration with the ED.
• Leads employee and labour relations activities and works closely and collaboratively with the ED to coordinate and implement approved initiatives or integrated projects to ensure a consistent approach across the HR Team in delivering service to their respective internal clients or external customers.
• In partnership with the HR Team and colleagues, champions a positive, healthy and safe workplace. Facilitates the establishment and maintenance of an employee and labour relations climate that fosters understanding, respect and builds workforce commitment and engagement that advance the organization’s strategic directions. Develops and recommends the implementation of fair and ethical employee and labour relations policies and practices that align with the mission, vision and values of the organization.
• Promotes and supports a culture of proactive customer service in an environment that fosters team work and innovation to achieve HR best practices for the organization. Sharing labour and employee relations expertise, coaches and mentors HR team members to enhance effective team functioning and supporting the achievement of individual and team goals.
Evaluates current and future employee and labour relations service needs, determining issues and identifying viable enhancement opportunities. Leads service enhancement projects, developing and facilitating the implementation of work plans, supporting team involvement and managing conflicts that may impact the delivery of outcomes. Assesses potential service and process weaknesses and areas of financial and legal risks and organizational impacts of related employee and labour relations policy and service development and management decisions. Recommends mitigating actions and development plans that reflect business and environmental conditions to the ED for consideration.
• Provides advice and support to internal clients and external customers/stakeholders on employee and labour relations matters, responding to queries addressing and resolving issues and conflicts, gathering supporting documentation, facilitating discussions and presenting alternative solutions and recommendations. Monitors compliance with related legislation, policies, collective agreements, standards, procedures, principles, and practices, communicating with internal client and external customer/partner/stakeholder to ensure awareness and understanding. When required, addresses process and protocol issues and liaises between affected parties and legal representatives. Reduces organizational risk and/or liability in the fulfilment of related legislative, regulatory and contractual obligations.
• In collaboration with the ED, assists the organization in understanding and responding to workforce risks, which impact its ability to deliver its business plan. Advises on and supports, from an employee and labour relations perspective, the development and implementation of a strategy for a workplace that promotes leadership and excellence the field of public service, attracts and retains a respected and competent workforce and fully engages the human capital at its disposal.
In consultation with the ED, identifies, develops and recommends communication strategies and initiatives, ensuring effective communication of related LR initiatives and updates.
• In consultation with the ED, identifies, develops and recommends training programs, ensuring effective communication and knowledge transfer of related LR skills, initiatives and updates.
Manages the employee and labour relations information databases, ensuring system efficiencies, data and information quality and accessibility, and ensuring that data analysis and reporting capabilities are available and effectively managed. Ensures grievances and complaints are accurately tracked and analyses to determine common themes/issues. Identifies strategies utilized to resolve issues consistently and forwards those requiring a corporate strategic focus or attention with recommendations to the ED.
• Leverages relationships with key internal clients and external partners and customers to manage activities, address issues, resolve conflicts and influence outcomes. Develops working relationships with all levels of employees across the organization, ensuring information is shared, program support is provided and issues are resolved. Develops relationships with industry counterparts to build information exchange networks and maintain best practice knowledge. As the most senior expert on employee and labour relations, maintains a knowledge base that is current with the external environment, such as up-to-date rulings and regulations in employment and case law, to provide the credible and proactive advice to clients at all levels across the organization.
• Researches HR best practices through networks, industry counterparts, regulatory boards and government agencies to identify emerging trends relating to employee and labour relations services, providing input into policy, program and service planning, process improvements and development activities, recommending alternative and best practice approaches. Identifies opportunities to improve services and processes to ensure cost efficiencies, added value to continue to meet client needs and organizational demands.
• Manages and leads assigned special projects to support the development of the HR function, programs and services of the department.

Knowledge and Skills • Relies on knowledge of a broad spectrum of human resource management and organization development strategies and relevant applicable legislation to integrate HR services with clients’ business units and provide a comprehensive systems-thinking approach to decision making; utilizes skills as a credible expert to advise, influence and engage clients at all levels of the organization; using expertise, focuses on strategic implications rather than short-term results;
• Relies on knowledge of related employment legislation, HR practices, theories, and research in areas including employee and labour relations, policy development, and project, change and talent management to provide advice to HR management, senior management, the Board and internal clients for an informed decision on strategic direction;
• Utilizes experience with business management tools and processes, project management and relationship building skills to promote and implement services efficiently and effectively and to develop innovative methods of delivering fiscally responsible services; acting as a role model, fosters a positive and constructive work environment and an engaged and productive workforce;
• Creates reports, communication material, presentations, briefing notes used to address issues with HR and senior management, the Board and internal clients; uses written and verbal skills to craft or edit legally binding agreements, solutions to issues with internal clients and external representatives, partners or stakeholders;
• Utilizes leadership skills to motivate, coach and mentor the PHO management members to work collaboratively and collectively as a well-functioning unit to achieve goals, problem-solve broader LR issues and contribute to LR projects;
• Relying on a proactive service orientation, applies customer service skills to develop and manage collaborative working relationships with clients and the HR Team and maintain a positive working relationship through negotiation and dispute resolution skills used to minimize labour relations issues and challenges in interactions with union representatives;
• Utilizes business acumen, analysis and problem solving skills to identify client needs, issues and assess processes, to determine alternatives and recommend options; relies on research and analytical and facilitation and consulting skills combined with experience to negotiate agreements and/or resolve critical precedent-setting issues with employee and union representatives.

Education and Experience • Undergraduate degree in Business Administration, Human Resources, Organizational Behaviour and/or Industrial Relations preferred with post graduate education in a related discipline.
• Minimum of 10 years of experience in human resource management, with significant experience in the administration of collective agreements, preferably in an academic, health care or broader public sector environment.
• CHRP designation preferred.

Job Status Full Time Regular
Posting date 3/3/2014
Closing date 3/17/2014
Street Address 81 Resources Road
City Etobicoke
Province Ontario [ON]
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