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Title Manager, Public Health Incident Response
Program Emergency Preparedness and Service Integration
Job ID 13-0103
Organizational Overview Public Health Ontario (PHO) is Crown corporation dedicated to protecting and promoting the health of all Ontarians and reducing inequities in health. As a hub organization, PHO links public health practitioners, front-line health workers and researchers to the best scientific intelligence and knowledge from around the world.

PHO provides expert scientific and technical support relating to infection prevention and control; surveillance and epidemiology; health promotion, chronic disease and injury prevention; environmental and occupational health; health emergency preparedness; and public health laboratory services to support health providers, the public health system and partner ministries in making informed decisions and taking informed action to improve the health and security of Ontarians.

For more information about PHO, visit

Position Details Reporting to the Chief, of Emergency Preparedness and Executive Lead, Service Integration (CEP), the Manager, Public Health Incident Response is responsible for leading the development, implementation, strategic management and performance of public health incident response, including the receipt, review, triage of issues, requests and incident notifications (e.g., outbreaks) identified by Public Health Ontario’s (PHO) departments, federal agencies, provincial ministries, Boards of Health, and other stakeholders requiring further assessment and resolution/direction by PHO within PHO’s goals, objectives and mandate. Acts as the first point of contact for all information requests by the Ministry of Health and Long-Term Care (MOHLTC).

Key Responsibilities • Acts as a leader in the coordination of incident response, including the development and management of incident response procedures, protocols, systems, structures, documentation standards and indicators; leads the development and implementation of cross-functional teams, including the delegation and coordination of public health incidents, response to scientific and technical requests, projects and other matters that require the integration of key expertise from multiple scientific areas; develops and implements strategies for the investigation, prevention and mitigation of health impacts from public health incidents.
• Establishes a primary point of contact for overall and urgent communications links between PHO’s and its clients, partners and stakeholders for the identification, initial review and escalation of incidents to appropriate team/department and the deployment/support for teleconferences, webinars and videoconferences.
• Identifies public health incidents which have the potential to escalate into local or provincial emergencies and supports other programs in the coordination of PHO’s responses, as required.
• Leads the assessment and investigation of incidents and facilitation of the deployment of cross-functional PHO’s teams, where required; engages scientific programs, corporate and support services and/or cross-functional teams in the development of recommendations for public health measures and interventions.
• Leads and approves written situation reports, action plans, and summary reports of incidents submitted by other scientific programs; prepares/oversees the preparation of briefing notes, correspondence, presentations and education material; ensures the monitoring and conduct of evaluations of PHO’s performance and quality improvement activities.
• Establishes and maintains internal and external working relationships with all levels, including senior management; represents PHO/department/unit, initiatives and services in consultations, relationships and collaborative partnerships with government, other provincial agencies, non-governmental organizations, PHAC, CFIA, public health units, LHINs, hospitals, professional associations and other academic and community partners, to enhance system capacity and manage intra/inter-jurisdictional public health incident response; chairs and/or participates on corporate committees, meetings and working groups, to support the implementation of cross functional program and project initiatives.
• Serves as a point of contact for, and maintains an inventory of provincial government requests for information in support of briefings and coordinates responses with the Chief Public Affairs Office, often with externally driven tight timelines.
• Manages and directs staff, to ensure congruence with PHO’s internal policies and procedures, professional standards, Collective Agreement requirements and other relevant standards, legislation or regulations, including: providing direction and leadership in the implementation of new techniques and standards; assigning staff and implementing work/vacation schedules; setting clear responsibilities and objectives and evaluating performance; advising on training needs, participating in recruitment and selection of staff; dealing with disciplinary issues and responding to grievances in conjunction with PHO’s Human Resources management programs.
• Participates in/supports the development of operational plans; develops and monitors budget and goals for the unit; ensures alignment of unit goals, objectives and activities with other public health system improvement goals and objectives; contributes to the development and implementation of the department’s mandate and operating procedures through the identification of new projects that fit PHO’s mandate; suggests areas for improvement in internal processes along with possible solutions.
• Promotes and supports research grant applications in the field of incident response and related disciplines, participates in and disseminates program-specific research findings and the publishing of papers for the advancement of public health research findings; participates in surveillance, department research, emergency preparedness, response and recovery activities led by PHO; keeps abreast of the latest research and developments; supports incident response educational initiatives.

Knowledge and Skills • Knowledge of the health system, its complexities and linkages to the public health field, to develop and manage incident response procedures, protocols, systems, structures, documentation standards and indicators.
• Skill in managing and delivering multiple projects, to enable decision-making and measure results.
• Knowledge of the roles and authority of the various external stakeholders and understanding of the Canadian public health and healthcare systems, to develop operational strategies in the context of the system as a whole;
• Knowledge of the roles and authorities of government ministries and agencies, their priorities and practices related to incident response, to support enhancement of system capacity, manage intra/inter-jurisdictional public health incident response and support the implementation of cross functional program and project initiatives.
• Knowledge of and proficiency in the use of various computer systems and software programs including: database management, word processing, spreadsheet and presentation applications, (MS Office).

Education and Experience • Masters’ degree in a public health related discipline.
• Management experience managing and planning in a specialized and/or complex public health work environment; ideally with a minimum of five years of management experience in this content area.

Job Status Full Time Regular
Posting date 8/19/2013
Closing date 9/13/2013
Street Address 480 University Avenue
City Toronto
Province Ontario [ON]
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