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||Central Service Administrator II six month term
||Under general supervision, guided by established standards and procedures and through exceptional service focused on Member Intimacy, this position provides service and support to branches and other internal departments for the processing and administration of member related transactions. This position also provides ongoing technical support and direction on various end user systems and procedural requirements. Responsibilities include providing guidance on member related issues to ensure adherence to policy and to mitigate risk to the Credit Union.
||Performs a variety of tasks including back-end processing which support branches and other departments. Personal judgment based on knowledge is required to determine how to proceed.
Ensures processes comply with the Canadian Payment Association rules and within Central 1 and the Banking System deadlines to mitigate potential losses to NSCU.
Documents and maintains records on adjustments, journal entries and corresponding account posting to ensure the clarity and integrity of Credit Union procedures and practices.
Identifies and documents unusual member account activity in MRM such as: card usage, chargeback activity, unusual deposit and debit activity that indicate potential losses. Advises and makes recommendations to the Branches, Manager, Central Services and Manager, Corporate Security as appropriate to mitigate risk to NSCU.
Responds to and liaises with staff: researches and resolves problems and makes recommendations in accordance with Credit Union policies and MI competencies.
Contributes to the overall efficiency and effectiveness of branch operations by identifying deficiencies in documentation or processing in order to correct and provide coaching to branch staff.
Provides ongoing technical support and direction on a variety of end user systems: Money Transfer System, Intracheck, On-Line Return System, FX Drafts and Dormant Account Management System.
Liaises with third party service providers including: Central 1, financial institutions, Intria Items, member vendors and others on behalf of branch staff and members.
Participates in work team solutions that support efficient centralized administration.
Makes recommendation for centralization of further activities or changes to existing processes to contribute towards increased efficiency for the branches, central services and other internal departments.
Provides coaching and advice to staff on processes, procedural requirements and assist with resolution of member issues.
Adheres to safety and security policies and procedures to protect Credit Union interests including: confidentiality of Credit Union records, member records, and employee records. Knows premise security, safety, robbery and Business Continuity Planning.
Ensures ongoing learning and development and takes advantage of learning opportunities. Personal learning plan is current and documented in MRM.
Communication (verbal / written)
Proficient computer skills
||2 to 3 years in the financial services industry
High School or equivalent plus additional post secondary courses – business, accounting, computers, etc.
Solid understanding of NSCU processes and policies as well as core products and services
||Proactive self-starter and self-learner
Team oriented / Team player
Flexible / Adaptable
Inquisitive / Resourceful
Commitment to Member Intimacy