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City Montreal
Title Bilingual Client Service Rep (CSR)
Overview The Bilingual CSR is the front line contact for specific client programs to English and French speaking loyalty members and/or participating employers, throughout Canada. This position will address Program/Rewards related inquiries/requests and conduct associated administrative duties. The Bilingual CSR is challenged with meeting established service level agreements.

Responsibilities . Understand and observe the terms and conditions of the Program and its Rewards component.
. Address all Queue, voice mail-box and E-mail inquires. Using all available resources, resolve Client/Participant issues until resolution is found.
.Offer technical support and training of the web-based platform as well as use and connectivity of the IP terminals at point of sale.
. Support the Client and Participants by updating the Program’s database: updating Participants’ profile, processing Point Awards/Uploads/Reversals.
. Accurately address participants' concerns, process their requests within the Program's guidelines and escalate, when necessary
. Track incoming email messages, incoming fax messages, and log details of all contacts to the Call Centre
. Additional duties as required
Requirements . Fluently Bilingual English/French (verbal and written)
. Strong Interpersonal Skills
. Independent and able to find your own solutions
. Ability to manage several tasks at one time
. Customer Focused
. Team Player and dynamic
. Strong Computer skills, Web, Browsers and Operating Systems
. College Graduate or equivalent business experience
. Experience with order taking and tracking would be an asset
. 37.5 hr per week

Compensation & Benefits Overview 40-50K