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Job Details / Détails du poste
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City / Ville Calgary
Province Alberta [AB]
Country / Pays Canada [CA]
Title / Titre Broadband Analyst (Level 2/Stream B)
Job ID 13159
Position Overview / Vue d’ensemble du poste Our client is looking for a 6 month contract Broadband Analyst

Hours of work are static night shifts 9pm – 7 am starting Sunday night/Monday morning to Wednesday night/Thursday morning. This position has a 40 hour work week.
Responsibilities / Responsabilités Responsibilities:

• Monitor and maintain the Broadband network to identify customer and infrastructure-impacting issues
• Perform troubleshooting and data gathering to identify issues, resolve them in a timely fashion and/or ensure proper escalation to the next level of support
• Analyze and interpret threat situations and implement solutions to mitigate risk to services
• Follow up with Vendors and Field Technicians, as required, in order to resolve network events and issues that are identified
• Capture technical and relevant fault information in our ticketing application and other reporting systems for analysis and recommendation
• Create and maintain procedures and any technical documentation in order to ensure accuracy
• Providing reports on status, fault management and utilization of the network
• Position requires a 24/7 shift coverage based on operational requirements
Requirements / Exigences • Degree/diploma in a network, computer science and/or data communications field
• Minimum 5 years complimenting experience in Layer 2 & 3 network engineering and/or operations
• Working knowledge of ALU and Cisco switching and routing technologies in regards to design, implementation and operations
• Demonstrated knowledge of switching, routing, BGP, OSPF, MPLS, Gigabit Ethernet.
• Demonstrated knowledge of Optical technologies SONET, DWDM
• Demonstrated knowledge of Firewalls, security, load balancing
• Excellent analytical problem solving, technical writing, verbal communication, and interpersonal skills are required.
• Dedicated to exceptional customer service and satisfaction to our internal and external customers
CCNP
Job Type / Type d’emploi Contract / Contractuel
Date Added / Date ajoutée 3/19/2013
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