Are you interested in this opportunity? Click on Apply and your application will be submitted. If you know of someone else who might be interested, send this opportunity to a friend.
Êtes-vous intéressé par cet emploi? Cliquez sur Postuler et votre demande sera alors soumise. Si vous connaissez quelqu’un d’autre qui serait intéressé par ce poste, envoyez cette offre d’emploi à un ami.
| Industry / Entreprise |
Information Technology |
| City / Ville |
Calgary |
| Province |
Alberta [AB] |
| Country / Pays |
Canada [CA] |
| Title / Titre |
Service Desk Analyst II |
| Job ID |
12934 |
| Position Overview / Vue d’ensemble du poste |
Are you an excellent technical customer service professional who thrives in environments where you handle a wide spectrum of functions?
This would include the day-to-day requirements of an active client service office, as well as data administration, client liaison, and managing Field Technicians. If you are, then continue reading. |
| Responsibilities / Responsabilités |
• Respond to client and business partner requests received via phone, Email and Internet
• Create incidents and maintain complete and accurate updates using our IT Service Management system
• Coordinate activities with other team members to ensure that client needs are fulfilled in a timely and efficient manner
• Provide support to our service partners via timely communications and regular incident updates
• Have a thorough understanding of assigned accounts
• Take initiative to ensure team objectives are met
• Work with our National Service Partners and Operations personnel to ensure excellence in customer service and satisfaction
• Control costs, and increase the productivity of the services organization
• Take complete ownership to drive every service incident to completion while ensuring that Service Level commitments and customer satisfaction are met
• Verify part(s) availability and orders part(s) as required to the meet SLA’s
• Escalate service calls using standard logistics escalation processes and hierarchy when necessary
• Assign service call to appropriate Field Technician using the Scheduling Tool based on availability, geography assignment, and skill set
|
| Requirements / Exigences |
• Superior communication skills (written and oral)
• Demonstrated organizational, analytical and decision making skills
• Proficiency in MS applications
• Flexibility with client focus
• Resourceful with excellent planning and organizing
• Strong Customer Service Skills
• Superior organization skills
|
| Job Type / Type d’emploi |
Full-Time / Temps plein |
| Date Added / Date ajoutée |
12/21/2012 |
| Years Experience / Nombre d’années d’expérience |
2-3 |
 Apply Now! / Postuler maintenantTell A Friend / Envoyez cette offre d’emploi à un
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