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Client Overview One of Canada's largest IT solutions providers. Metafore has delivered IT Solutions to private and public sector organizations of every size for more than 25 years. Metafore IT Resourcing Division helps our clients staff their permanent, contract and temporary roles. With a team of more than 1250 associates, operations throughout Canada. Metafore represents leading technologies and solutions, and designs, supplies, and installs complete IT infrastructure solutions, and advanced Professionals Services.

City / Ville Montreal
Province Québec [QC]
Title / Titre Network Administrator
Job ID 12847
Responsibilities • Point of contact for Help Desk support
• Provides first level and second level customer support
• Monitors and responds to Desktop and Windows Server help desk queues, ensuring items are being addressed in a timely fashion or are appropriately escalated
• Maintains and documents processes and procedures (internal and external)
• Works closely with Infrastructure team
• Assists with creating and maintaining documentation, handle some user communications
Requirements • Strong team player
• Customer-service oriented attitude
• Good working knowledge of a helpdesk area
• Experience troubleshooting Windows XP, Microsoft Office Suite and some LAN/Wan/wireless knowledge (Cisco, Vmare, Commvault, Netscaller, Exchange, SQL
• Very good written and verbal communication skills
• Strong organization and time-management skills
• Good problem solving skills
• Demonstrates initiative, pursues continued process improvement
• A post secondary education or equivalent work experience
Job Type Contract
Date Added 11/28/2012
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