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City / Ville Calgary
Province Alberta [AB]
Title / Titre ▲ IT Manager
Job ID 13110
Position Overview Our client is looking for a jack of all-trades IT Manager. This is a very small shop, but with some cool technology, so this position will be very hands on. This role would be about 50% Management and 50% Operational. Direct reports will be one or two people.

Our client is currently located in the Bonnybrook industrial park, but will be relocating near Deerfoot Mall in the NE.
Responsibilities Primary Role Responsibilities:

• Plan, organize, direct, control and evaluate the operations of information systems and network infrastructure.
• Make recommendations to improve performance and reliability of the network and systems.
• Implement best practices for deployment and management of critical systems to ensure high availability, business continuity and disaster recovery.
• Develop and implement policies and procedures for network infrastructure and computer systems operations and development.
• Work closely with business stakeholders to discuss system requirements, specifications, costs and timelines.
• Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.
• IT Request Management process
• Budget control and expenditures.

Shared Role Responsibilities:

• Troubleshooting hardware, software and network operating system issues.
• Provide orientation to new users of existing technology.
• Train staff in the optimal use of existing technology.
• Orient management and staff about the potential use of new technology.
• Hardware asset management and software licensing.
• Research current and potential resources and services.
• Security monitoring
Requirements Technical Proficiencies:

• Hyper-V
• Proven proficiency in computer hardware, software systems and programs.
• Expertise in computer networks, network administration and network installation.
• Highly effective in computer and network troubleshooting.
• Knowledge and experience in Cisco/HP routers and switches.
• Knowledge and experience in HP servers,
• Knowledge and experience in desktop and laptop computers.
• Proven knowledge in Microsoft Outlook and Exchange.
• Working knowledge in Microsoft Dynamics GP, Access and Sharepoint

Management Proficiencies, Soft Skills and Proven Qualifications:

• Highly effective management, supervisory and team building skills.
• Strong analytical and problem solving skills.
• Effective time management and organizational skills.
• Ability to handle pressure and stressful situations.
• Effective verbal, presentation and listening communication skills.
• Effective written communication skills.
• A minimum 10 years IT industry experience including management experience.
• A degree in Computer Science or Technology
• Ability to travel to field locations and attend technology and training events.
Job Type Full-Time
Date Added 3/6/2013
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