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Job Details / Détails du poste
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City / Ville Vancouver
Province British Columbia [BC]
Country / Pays Canada [CA]
Title / Titre Services Technician II
Job ID 13385
Responsibilities / Responsabilités 1. Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc
2. Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc
3. Handle software installation/support/upgrades
4. Perform intermediate-to-advanced desk-side support services installing and troubleshooting hardware, software, and network related issues
5. Provide 2nd level Help Desk support
6. Perform basic LAN and internetworking related activities
7. Handle bench repairs (depot service) & remedial maintenance
8. Respond/update/close calls from National Dispatch/Call Management Center
9. Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
10. Basic Network understanding - management and operations of existing and configuring network equipment
11. Provide a high level of customer statisfaction
Requirements / Exigences • IT COLLEGE DIPLOMA OR DEGREE
• A+ CERTIFICATION WOULD BE AN ASSET,
• MINIMUM OF 2 YEARS WORKING EXPERIENCE, OR AN EQUIVALENT COMBINATION OF EDUCATION AND EXPERIENCE,
• TIER 1 MANUFACTURER DESKTOP AND NOTEBOOK CERTIFICATIONS, DELL \LENOVO PREFERRED
• GOOD PROBLEM SOLVING SKILLS,
• TEAM PLAYER.
• COMPTIA SERVER+ AND COMPTIA PDI+ DESIRABLE
Job Type / Type d’emploi Contract / Contractuel
Date Added / Date ajoutée 7/16/2013
Years Experience / Nombre d’années d’expérience 4-7
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