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Industry Information Technology
City / Ville Toronto
Province Ontario [ON]
Country / Pays Canada [CA]
Title / Titre Services Technician II
Job ID 13332
Position Overview To participate in repairing and documenting all of the steps taken to resolve end user hardware and software problems with their computer equipment. Needs to have a good sense of team spirit and a high tolerance to stress, to ensure user's get the best quality of service possible. Need to have a good sense of ownership and urgency to resolve any or all end users problems.
Delivers technical service to clients by meeting or exceeding customer satisfaction and meeting organizations goals.
Responsibilities 1. Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
2. Performs intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc
3. Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc
4. Handle software installation/support/upgrades
5. Perform basic LAN and internetworking related activities
6. Respond/update/close calls from National Dispatch/Call Management Center
7. Basic Network understanding for Small to Medium Business - management and operations of existing and configuring network equipment

Requirements • College degree in electronics or equivalent industry experience, Comptia A+, CCNA, Tier 1 Manufacturer desktop and Notebook certifications, Comptia Server+, Comptia PDI+ desirable
Job Type Full-Time
Date Added 6/12/2013
Years Experience 1-3
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