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Industry Information Technology
City / Ville Oakville
Province Ontario [ON]
Country / Pays Canada [CA]
Title / Titre Services Technician II - NIGHTS
Job ID 12967
Position Overview This position is a remote/Deskside support technician that will require an individual to solve customer support issues remotely or by visiting the customer’s location and may involve supporting multiple sites. The team consists of Technicians that visit customer's machines to solve support related problems or resolve issues remotely. This team interfaces with the support center and the Central/Deskside support teams to achieve the deliverables supporting the SPOC contract. Candidates will be trained on the Ford desk side environment and tools. Candidates will be located at a Ford Motor Company Facilities.
Responsibilities 1. Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc
2.Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc
3.Handle software installation/support/upgrades
4.Perform intermediate-to-advanced desk-side support services installing and troubleshooting hardware, software, and network related issues
5.Provide 2nd level Help Desk support
6.Perform basic LAN and internetworking related activities
7.Handle bench repairs (depot service) & remedial maintenance
8.Respond/update/close calls from National Dispatch/Call Management Center
9.Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
10.Basic Network understanding for Small to Medium Business - management and operations of existing and configuring network equipment

Requirements •Comptia A+, Tier 1 Manufacturer Desktop and Notebook, Comptia Server+, Comptia PDI+ desireable
Job Type Full-Time
Date Added 1/11/2013
Years Experience 4-7
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