Job Details

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City Minneapolis
Province/State Minnesota [MN]
The Company
From a humble beginning in 1978, starting with the building and sale of a single home, Mattamy Homes has evolved into a leading homebuilding brand in North America. Today, Mattamy is Canada's largest new home construction and development firm with operations across Canada and the United States. Over those years Mattamy has built more than 50,000 homes in 150 integrated communities. In Canada, those communities stretch across the Greater Toronto Area, as well as in Ottawa and Calgary. In the United States, we’re represented in five metropolitan areas: Minneapolis, Charlotte, Phoenix, Jacksonville and Orlando. The scope of operations encompasses land acquisition, community design and development, housing and parkland design and construction with particular emphasis on creating communities of enduring value to residents.
A developer of innovative home construction methods Mattamy Homes continues to combine the growth opportunities available from strategic and disciplined planning with methods and processes that yield superior quality homes with strong value for homeowners. Mattamy consistently ranks at the top of most homeowner satisfaction surveys, and has been honoured with various quality and satisfaction awards throughout the years. Recently this has included being named Homebuilder of the Year in the GTA (for the fourth time in the last 10 years) and Ontario-wide. Many of our divisions have also topped AVID rankings for setting the standard for customer experience.
Mattamy’s Vision is to be the Best Homebuilding Brand in North America
Mattamy’s Mission is to provide the Best Homeowner Experience
Mattamy’s Core Values are Teamwork, Commitment, and Community
At Mattamy Homes the environment is engaging, exciting, rewarding, friendly and team-oriented. As employees of Mattamy, we truly believe in and are committed to the organization and have a passion for what we do, while continually striving to provide The Best Homeowner Experience.
Position Title Production Warranty Coordinator
The Role
In accordance with the high standards and integrity of the Mattamy organization, perform office administration duties and help achieve the Mission to provide The Best Homeowner Experience in all activities undertaken. Provide administrative and clerical services including but not limited to:
  • Answer all telephone calls and respond to homeowner telephone inquiries
  • Update homeowners on outstanding work
  • Contact homeowners to ensure their satisfaction with completed work
  • Explain warranty coverage to homeowners
  • Explain homeowner maintenance
  • Respond to homeowner emergencies and homeowner walk ins
  • Research homeowner inquiries or concerns
  • Prepare weekly reporting
  • Input warranty service requests (30 day, Yearend)
  • Maintain warranty service requests
  • Fax and follow up work orders to trades
  • Coordinate service orders with trades and ensure sign offs are received from trade partners and homeowners
  • Fax and follow up trade summaries
  • Order supplies when necessary
  • Prepare paperwork for service technicians
  • Process paperwork including warranty requests, technician notes etc.  Assist Service Technicians (phone calls, research files, etc)
The Person

We are looking for a candidate with the following:


  • Secondary school diploma
  • Two years office administration experience
  • Pleasant phone manner & ability to manage multiple lines simultaneously
  • Ability to draft professional and grammatically sound written correspondence for internal and external use
  • Ability to learn and retain a high amount of detailed product knowledge
  • Good computer skills in Microsoft Office, particularly Word, Excel, Email
  • Well organized with the ability to prioritize work and meet deadlines
  • Strong ability to multi-task
  • Demonstrated interpersonal/customer service skills in dealing effectively with the public/homeowners including ability to deal professionally and effectively with irate/upset homeowners
  • Health
  • Dental
  • Vision
  • Short & Long Term Disability
  • Life Insurance
  • Flexible Spending Accounts
  • 401(k)
Mattamy Homes is an equal employment opportunity employer and does not discriminate because of age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons.
Department Construction - Office
Position Type Full Time Regular
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