Job Details

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City Calgary
Province/State Alberta [AB]
Country Canada [CA]
The Company
Mattamy Homes is Canada's largest new home builder and land developer, with operations across Canada and the United States. From a humble beginning in 1978, starting with the building and sale of a single home, Mattamy has gone on to build more than 50,000 homes in 150 integrated communities, and counting. In Canada, those communities stretch across the Greater Toronto Area, as well as in Ottawa and Calgary, while in the United States, the company is represented in five metropolitan areas: Minneapolis, Charlotte, Phoenix, Jacksonville and Orlando. The scope of operations encompasses land acquisition, community design and development, housing and parkland design and construction with particular emphasis on creating communities of enduring value to residents.
Mattamy’s Mission is to provide the Best Homeowner Experience
Mattamy’s Core Values are Teamwork, Commitment, and Community
At Mattamy Homes the environment is engaging, exciting, rewarding, friendly and team-oriented. As employees of Mattamy, we truly believe in and are committed to the organization and have a passion for what we do, while continually striving to provide The Best Homeowner Experience.
Position Title Customer Care Coordinator
The Role
The Customer Care Coordinator provides an on-going point of contact at Mattamy for Homeowners, from post purchase through to post warranty periods to ensure The Best Homeowner Experience is delivered at each opportunity. Responsibilities include but are not limited to:
  • Field, document, and research all Homeowner telephone calls/e-mails/faxes/letters and respond to concerns and inquiries within our service standards (response within 1 business day).
  • Document all e-mails, phone conversations, and correspondence in REMS. 
  • Organize and maintain customer service office files and all filing for designated communities.
  • Set homeowner expectations by creating and distributing educational material (Eg. Community Newsletter, Concrete Pouring/Sodding Notice, Homeowner Manual, Welcome Package, etc.).
  • Send out Milestone e-mails weekly to all qualifying homeowners.
  • Schedule and plan designated Mattamy University community sessions. Participate in a minimum of two-three sessions every 6 months (public speaking required).
  • Update the community board to share results and any other information with the office.
  • Other duties as assigned.
The Person
We are looking for a candidate with the following:
Education and Experience
  • Must have a university or college graduate with a minimum of 3 years extensive experience in a Customer Service role. Please note this is an entry level position. 
  • Prior experience in Hospitality/Service industry, Retail and/or the Homebuilding industry is an asset.


Skills and Attributes

  • Demonstrated interpersonal/customer service skills in dealing effectively with the public/homeowners. 
  • Ability to deal professionally and effectively with homeowners. 
  • Ability to multi-task in a fast-paced environment. 
  • Previous experience and ability with public speaking and conducting presentations to large groups. 
  • Exceptional communication skills including excellent research, written, oral, listening and public-speaking skills. 
  • Well-organized, confident individual with the ability to prioritize work, meet deadlines, and work in a fast-paced environment. 
  • Self-starter, ability to obtain complete and accurate resolutions from company or industry resources. 
  • Working knowledge of Internet E-mail, Microsoft Office Word and Excel. 
  • Ability to build and maintain relationships internally and externally. 
  • Ability to work both independently and in a collaborative team environment.
This role has many benefits including the opportunity to be a part of a values-based organization which provides a competitive compensation, benefits and relocation package. In addition, the successful candidate will have the opportunity to:
  • Be a part of a major organization poised for growth, which has a track record of success and strong brand presence.
  • Contribute to an award winning and innovative organization, recognized as a leader in the industry.
  • Join a team of enthusiastic, passionate and committed employees, seeking challenge…just like you!

Follow us on Social Media:

Mattamy Homes Calgary on Facebook @MattamyCal

Department Customer Care
Position Type Full Time Regular
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