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Competition Number N#2
Job Code 0329
Position Title Constituency Assistant
Position Overview


Provides administrative support to Council and Chief of Staff; researches and responds to constituent concerns; receives, resolves and/or redirects constituent inquiries and concerns in a timely and efficient manner, including liaising with various external agencies and other orders of government; and act as a back up when necessary to Executive Assistant to Mayor and Chief of Staff.    




  • Minimum 2 year diploma or 2 years in a specialized post-secondary program.
  • Minimum of 1 year experience in a diverse office environment where juggling multiple priorities is the norm.
  • Advanced computer skills in Microsoft Office Suite.
  • Demonstrated ability to handle all situations in a polished, professional manner befitting the Office of the Mayor and Council.
  • Proven ability to review and prioritize constituent concerns and  determine the appropriate course of action to resolve issues. 
  • Ability to support and project values compatible with the organization and participates as an effective team member.
  • Proven ability to manage multiple, changing priorities simultaneously. 
  • Advanced verbal & written communication skills  with experience writing articles, background and briefing notes and some speeches.
  • Experience in managing media requests.
  • Strong organizational skills with demonstrated ability to deal effectively with inquiries from the public, all orders of government and City staff.
  • Ability to assist in planning or coordinating special events (e.g., annual New Year's Levee)
  • Preference may be given to candidates who possess knowledge of municipal, regional, provincial and federal orders of government, and awareness of community and ward issues.  



Salary:                        $45, 907 to $57, 383 per annum.
 effective April 1, 2013  $46, 825 to $58, 531 per annum.
Department Chief Administrative Office
Division Office of the Mayor & Council
Job Status Full Time Permanent
Hours of Work Monday-Friday 35 Hours per week
Posting Added Date 2/1/2013
Posting Closing Date 2/11/2013
Posting Closing Time 11:59 pm
Progress Status Receiving Applications
Branch/Location Office City Hall
City Kitchener
Grade/Band 6
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