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Competition Number #1 - KPFFA
Job Code 6100
Position Title Civilian Communications Operator (Part Time)
Position Overview
The City of Kitchener Fire Department Communications Division is seeking a highly motivated, people oriented individual to work as a Fire Communicator in a fast paced, team environment.
As a Civilian Communicator Operator, you will receive and dispatch fire and medical emergencies for the cities of Kitchener, Waterloo and the townships of Wellesley, Woolwich and Wilmot.  You will operate computer programs including a computer aided dispatch system; telephone systems including 9-1-1; as well as radio systems and equipment.  You will also assist with support services, obtaining and maintaining resource and referral data, technical information and necessary records, logs and reports.
The successful candidate must have:
  • A minimum of Grade 12 education
  • A high level of accuracy and well developed keyboard skills
  • Proven customer service excellence
  • Proven verbal, written and electronic communication skills demonstrating effective listening
  • Proven decision making proficiencies including the ability to prioritize swiftly
  • The ability to react quickly and appropriately while remaining calm under stress
  • The ability to work successfully, as part of a team, with minimal supervision
  • Proven multi task management skills
  • Provide a satisfactory Police Records check (Vulnerable Sector) as a condition of employment
  • A good attitude and employment record


The following demonstrated knowledge and/or work experience would be considered an asset:


Geographical knowledge of the Region of Waterloo, including key facilities, structures and landmarks

Knowledge of communications equipment and computer applications including CriSys CAD

Previous dispatch experience in an emergency service environment

Certified Emergency Telecommunicator or educational equivalencies


The successful candidate will participate in an extensive training program and will be required to successfully pass written and practical assessments as a condition of employment.


There will also be examination qualifications for progression on grid.


Hours of work may include: evenings, weekends, and shift work.



Department Community Services
Division Fire
Union Affiliation KPFFA
Job Status Part Time
Position Start Date 4/1/2013
Posting Added Date 2/11/2013
Posting Closing Date 2/22/2013
Posting Closing Time 11:59 p.m.
Numbers To Fill 1
Progress Status Receiving Applications
Branch/Location Office 270 Strasburg Road
City Kitchener
Province/State Ontario [ON]
Compensation Range 24.32 per hour
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