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Competition Number N#21
Position Title Supervisor of Client Services (Network Systems)
Position Overview  
Working within the Information Technology Division, the successful candidate will join the Client Services team to schedule and direct the activities of a team of network specialists to coordinate the design, installation and troubleshooting of computer and network systems to ensure the stable operation of the organization’s IT assets.
Responsibilities  
  • Direct supervision of technical network support team: prioritize, schedule and assign work to staff; ensure work adheres to established standards and procedures and is technically sound; conduct regular performance appraisals.
  • Develop training plans and schedule staff training for staff.
  • Plan and prioritize the timing and delivery of Client Services projects; act as project lead or project manager for IT infrastructure projects.
  • Determine when network maintenance is performed ensuring that all maintenance is performed properly and changes made to the network are documented.
  • Purchase network equipment and materials to keep projects on time and systems running.
  • Provide support to other IT staff and business partners who need help with the technical aspects of computer networks.
  • Perform other duties as assigned.
Requirements
  • Must be reliable with a good attitude and employment record.
  • Must have the ability to support and project values compatible with the organization.
  • Must have a 3 year Degree or Diploma in a related field. 
  • Must have a minimum 4 years industry experience in a large multi-site network environment.
  • Must have a minimum 3 years supervisory experience with demonstrated ability to provide technical leadership to teams and mentor and coach individual team members as needed.
  • Must have technical knowledge and experience in Windows 2008/2012 server infrastructure and systems, server virtualization design and implementation (Hyper-V preferred) and Network security principles and technologies such as VPNs, IDS, firewalls, anti-spam & anti-virus solutions and management systems, TCP/IP network design and troubleshooting including wireless technologies,Storage Area Networking (SAN) technology; Backup & recovery systems.
  • Must have proven analytical and problem-solving abilities.
  • Must have strong written and verbal communication skills.
  • Must have the ability to effectively prioritize and execute tasks in a high pressure environment.
  • Must have excellent problem solving, organizational and analytical skills .
  • Must have proven ability to work in a team environment .
  • Must be self-motivated, capable of working in a dynamic work environment and able to meet deadlines.
  • Must be willing to work overtime as required.
  • Must have a valid “G” class driver’s license in good standing and access to a reliable vehicle.
  • Must be able to travel to various work locations across the City.
  • Preference will be given to candidates who have experience with Microsoft SCOM, SCCM, various mobile devices and MDM systems, Exchange Server / Blackberry Enterprise Server.
  • PCI compliance knowledge (payment card industry) is considered an asset.
  • Industry certifications in Cisco and Microsoft and ITIL, project management are considered assets.
  • Security certifications such as (ISC)2, CompTIA Security+, etc. are considered assets.
 
Note: All interested applicants are encouraged to apply. In the event there is no successful applicant with the stated level of education and experience, other applicants will be considered if a combination of their education and experience meets the following pre-determined equivalency:     2-Year Diploma (or 2 Years in a Specialized Post-Secondary Program) with minimum 7 years’ experience or
4-Year Honours Degree with minimum 2 years’ experience.  
 
Department Finance and Corporate Services
Division Information Technology
Union Affiliation Non-Union/Management
Job Status Full Time Permanent
Hours of Work 8:30 am - 4:30 pm or 9:00 am - 5:00 pm
Posting Added Date 9/13/2013
Posting Closing Date 9/27/2013
Posting Closing Time 11:59 p.m.
Progress Status Receiving Applications
Compensation Range $77,197- $96,497 per annum
Grade/Band 11
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