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Competition Number N#21
Position Title Business Information Clerk
Position Overview Supports staff with development, administration and implementation of programs and services offered by the small business centre. Provides front-line customer service, information and resources to small businesses
Responsibilities
  • Provides front-line customer service and information to individuals and groups in the process of starting or running a small business.
  • Provide information to clients (walk-in, telephone and e-mail) related to small business registrations, regulations, programs and services. 
  • Assist clients with obtaining business information in the Centre and on-line
  • Conducts regular client satisfaction surveys.
  • Offers clients awareness to relevant small business services, programs and events in the community.
  • Directs small business owners and entrepreneurs to public and private sector small business services
  • Promotes the Small Business Centre to increase public awareness of services available.
  • Assists clients with online workshop and event registrations
  • Records payments from clients for fees for services and enters transactions into applicable record keeping systems.
  • Written and verbal communication skills providing front line customer service and  editing content of documents and promotional material
  • Maintains publicly displayed publications to provide clients with resourceful business information
  • Proof reads and edits internally produced business information handouts, marketing collaterals and power point presentations for accuracy and readiness for in print or posting online.
  • Records, compiles, customer intake data (eg: business registrations, seminars attendance, phone calls, walk-in, email) summarized to monthly report.
  • Maintains contact lists for mailing lists and e-promotions in excel and database.
  • Prepares facilities, equipment, registration lists and handout materials for workshops, events and meetings during regular office hours and evenings.
Requirements

 

·          Must have a Grade 12 diploma
·          Must have a minimum of 6 months work experience in a similar field
           Must be willing to work evenings as required
·          Must have proven experience administering and coordinating multiple annual events from 50 - 650 participants   
·          Must have proven experience cross-functioning between private and public sector administration processes 
·          Must have proven experience prioritizing and balancing multiple tasks
·          Must have experience and be familiar with accounting and bookkeeping procedures
·          Must be able to work independently and in a team atmosphere.
·          Must have skills in the in  use of a Personal Computer including Microsoft Office, Word & Excel
           Must be reliable with a good attitude and employment record.
·          Must have the ability to support and project values compatible with the organization
Division Economic Development
Union Affiliation Non-Union/Management
Job Status Part Time
Hours of Work Up to 24 hours Monday to Friday 9:00am – 5:00pm
Posting Added Date 10/1/2013
Posting Closing Date 10/11/2013
Posting Closing Time 11:59pm
Progress Status Receiving Applications
Compensation Range $20.33-$25.41 per hour
Grade/Band 3 (under review)
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