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| Position Title |
Account Supervisor |
| Position Category |
Account Services/Marketing |
| Description of Duties |
(Duties may include, but not limited to all or some of the following) - Brand Expert
- Understands the brand position with regard to disease state, customers, treatment and communications channels
- Understands brand barriers, strategic vision, and implementation in collaboration with account leadership (VP, Strategy and Creative Lead)
- Assists in identifying brand barriers, positioning, and strategies
- Client Counselor
- Listens for client challenges, establishes context and leverages Brand Driving and/or Work Driving resources to resolve
- Sets clear team priorities; communicates brand objectives and strategies; anticipates and adjusts for problems and roadblocks; defines success in terms of the whole team
- Actively participates in strategic and creative client presentations, presenting and defending Company's point of view
- Challenges strategies and directions not aligned with the brand positioning
- Gathers and contributes appropriate insights, facts, and data to foster the planning and creative processes for the client and Ignite team
- Attends all appropriate client meetings, market research, conventions; and documents all key learning
- Leads brand and project Scope development and execution
- Utilizes Ignite resources to develop annual communication plan and implements effectively and efficiently
- Leads estimating, revenue reporting and productivity compliance; assists in preparing regular forecasts and retainer reconciliation
- Manages client demands vs agreed budget
- Establishes schedules for internal and external stakeholders
- Team Leader
- Ensures effective communication among departments and with all client contacts in order to resolve conflict, celebrate success, and achieve strong team and client relationships
- Ensures Ignite processes and documentation completion; keeps management apprised of critical client concerns and opportunities
- Client and Ignite Team Development
- Provides training support to new client managers who are acclimating to the brand, technology and/or Ignite
- Provides management direction and developmental support to direct reports in preparation for future positions; provides challenging and stretching assignments; pushes tasks down to empower others; shares ownership and visibility
- Facilitates Ignite performance evaluation and talent management; holds frequent development discussions, and addresses areas requiring improvement
- Stays current with industry news and competitive environment to continually expand knowledge
|
| Minimum Requirements |
- BS/BA required
- 4+ years agency experience required
- Deep understanding of digital, social media and other interactive offerings on a variety of platforms
- Healthcare/pharmaceutical understanding is a plus
- Technology: a strong knowledge of commonly used concepts, practices, and procedures within the Internet and new media industries; especially a background knowledge of Web front-end (site usability and look & feel) and back-end (programming and hosting) practices The aptitude to conceptually understand new technologies and programming languages as introduced
|
| City |
New York |
| State/Region |
New York [NY] |
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