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Title Client Services Technician
Position Summary Reporting to the Technology Support Manager, and as part of an integrated team, the Client Services Technician provides on-site technical support to staff and students based on tickets assigned to them in the ticket tracking system. Common day-to-day tasks include installing application software, troubleshooting basic network connectivity problems, deploying new computers, and troubleshooting client-side equipment. Other duties include assisting clients with audio/visual equipment problems, supporting technology during on-site events and general preventative maintenance duties. Finally technicians are also responsible for deploying images to computers in labs, offices, and electronic classrooms, working with Coordinators and other staff on large technology deployment projects. Technicians are expected to log all activities in the ticket tracking system and to escalate issues to internal or external support partners when issues are beyond the normal scope of work or time limits exceed standard service levels.
Qualifications The successful candidate will possess a 2 year diploma in computer-related discipline along with a minimum of one-year experience providing front-line technical support. In addition, the successful candidate will possess ITIL v3 (Information Technology Infrastructure Library) certification and Desktop Support certification (such as HDI-DST) from a recognized organization. Additional skills include superior customer service and organizational skills, exceptional troubleshooting skills, strong time management skills, outstanding oral and written communication skills and a display of patience and empathy when working with clients. The successful candidate must be detail oriented and demonstrate an on-going commitment to life-long learning. Finally, the successful candidate will also be able to work at both North and Lakeshore campuses and when needed, work extended hours to complete assigned tasks.
Notes **APPENDIX D**
Duration of Need: 8 Months
Open Date 1/15/2014
Close Date 1/21/2014
Job ID 2014-008
Division/Department ITS
Reports To Manager, Technology Support
Campus/Site Humber Lakeshore Campus
Humber North Campus
Job Classification Support Staff
Job Type Appendix D
Skill Testing Required Yes
Hourly Wage Rate Payband F, Start Rate: $25.41 Maximum Rate: $29.46
Hours of Work 40 Hours per week
Position Description A detailed job descriptionfor this position is available online.
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We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.
 
Humber is committed to a workforce that reflects the diversity of our students and our city.  We actively seek qualified individuals with demonstrated skill and knowledge to deal with all aspects of diversity in a post-secondary environment. This document is available in alternate format on request.
 
All candidates are asked to submit a cover letter and resume to HR Services by applying online at www.humber.ca/careers.
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