Welcome to the new George Brown College online job application system.
Senior Customer Service Specialist
Centre for Hospitality & Culinary Arts
$24.91 - $28.88 per hour
35 hours per week
300 Adelaide St E
ASAP - July 10, 2014
Ensures timely and accurate information is provided upon request to students, prospective students, staff and general public, by phone, email or in person.
Ensures student records are accurate and up to date and that timetable conflicts are communicated to appropriate stakeholders and resolved.
Acts as a liaison to the Registrar’s department on matters relating to graduation to ensure all reports are accurate and completed in a timely manner.
Processes course add, drops, hold, exemptions, program transfers, late admits and student advisory functions.
Acts in a lead role for the Learning Support Services (LSS) Department and coordinates Academic Operations.
Creates and maintains the Standard Operating Service Procedures manual; trains new and existing LSS staff and coordinates End of Term Promotions.
Coordinates academic processes each semester (start of term processes, class-list verifications, at-risk communication, grade entry, etc.).
Coordinates the Special Timetable process, Block restrictions for externship semesters and the Dean’s Recognition Program.
Coordinating activities related to divisional target fulfillment and orientation including, but not limited to New Student Orientation, Discovery Days, Guidance counselor events, OCIF (Ontario College Information Fair), etc.
Coordinates the process of CAPP (Curriculum Advising & Program Planning) audits each semester.
Prepares and places the weekly office supply order; distributes mail; places facility work orders.
Assists in design and production of communication of academic material to students.
Creates and processes letters to students to advise them of their academic status and information to complete their requirements.
Liaises with faculty and Chairs related to changes in course offerings, cancellations, postponements or any operational problems.
Other related duties as assigned.
Three year diploma from a recognized post secondary institution in Hospitality, Business Administration, Event Planning or equivalent.
Minimum three years progressive experience in a customer service team lead role, preferably in a Hospitality or Academic environment.
Exceptional English communication skills, both oral and written.
Experience using a student information system or relational database.
Demonstrated experience training and coordinating staff; ability to delegate and equally divide work.
Excellent time management and organizational skills; attention to detail.
Well developed analytical and problem solving skills in order to identify problems, determine possible solutions, and select appropriate actions.
Proven software application skills in Windows, preferably Microsoft Office, word-processing and spreadsheets.
Exceptional customer service, interpersonal and conflict resolution skills.
Ability to work under pressure with frequent interruptions while dealing with conflicting demands and distractions; ability to prioritize work and meet deadlines.
Demonstrated project management and presentation skills.
Additional languages preferred but not required.
Ability to work in an environment where a diversity of people and situations are encountered.
This area requires use of a uniform and the incumbent will be required to work overtime based on events (weekday or weekends)
Hours of work: Monday – Friday 8:00am – 4:00pm
Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To apply submit a covering letter and resume combined in one (1) document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.