Welcome to the new George Brown College online job application system.
Title
Reception/Student Support Clerk
Division
Student Affairs
Category
Support Staff
Type
Full-time/Probationary
Incumbent
Vacant
Salary
$21.48 - $24.87 per hour
Band
D
Hours
35 hours per week
Campus
St. James
Effective Date
ASAP
Duties
Responds to questions and inquiries from students, faculty and visitors received by phone, mail, email and/or in person regarding services provided by Counselling and Disability Services and general college information.
Schedules counselling and disability services appointments by distributing workload using Clockwork (database system).
Receives confidential disability intake forms and documentation and ensures that information is accurate and complete.
Processes students’ intake forms from Counselling and Disability Services.
Performs various clerical functions such as: maintaining student records, ordering supplies, preparing correspondence, and sorting and distributing mail.
Schedules and arranges room bookings and equipment requirements; prepares materials for distribution.
Administers internal information/service surveys.
Contacts students when changes occur to their appointments and/or workshops.
Assists with divisional orientation activities.
Performs other duties as assigned.
Qualifications
Two year diploma from a recognized post-secondary institution in Business Administration or acceptable combination of experience and post-secondary education.
Minimum two years’ experience working in a demanding service environment and working effectively on the front-line.
Sound knowledge navigating computer software; experience on Banner or similar relational database; proficiency with MS Office.
Thorough knowledge of the programs offered at the College to inform callers and support requests.
Excellent interpersonal, oral communication and customer service skills.
Ability to take initiative and be creative; good problem solving and conflict resolution skills.
Attention to detail is essential, along with effective organizational and time management skills; demonstrated ability to meet deadlines, work in an environment with frequent interruptions, and multi-task.
Ability to work under pressure during peak activity periods, and to handle staff and student requests with tact and diplomacy.
Proven ability to work independently and as part of a team.
Ability to work in an environment where a diversity of people and situations are encountered.
Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To Apply
To apply submit a covering letter and resume combined in one (1) document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
