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Title Reception/Student Support Clerk
Division Student Affairs
Category Support Staff
Type Full-time/Probationary
Incumbent Vacant
Salary $21.48 - $24.87 per hour
Band D
Hours 35 hours per week
Campus St. James
Effective Date ASAP
Duties
  • Responds to questions and inquiries from students, faculty and visitors received by phone, mail, email and/or in person regarding services provided by Counselling and Disability Services and general college information.
  • Schedules counselling and disability services appointments by distributing workload using Clockwork (database system).
  • Receives confidential disability intake forms and documentation and ensures that information is accurate and complete.
  • Processes students’ intake forms from Counselling and Disability Services.
  • Performs various clerical functions such as: maintaining student records, ordering supplies, preparing correspondence, and sorting and distributing mail.
  • Schedules and arranges room bookings and equipment requirements; prepares materials for distribution.
  • Administers internal information/service surveys.
  • Contacts students when changes occur to their appointments and/or workshops.
  • Assists with divisional orientation activities.
  • Performs other duties as assigned.
Qualifications
  • Two year diploma from a recognized post-secondary institution in Business Administration or acceptable combination of experience and post-secondary education.
  • Minimum two years’ experience working in a demanding service environment and working effectively on the front-line.
  • Sound knowledge navigating computer software; experience on Banner or similar relational database; proficiency with MS Office.
  • Thorough knowledge of the programs offered at the College to inform callers and support requests.
  • Excellent interpersonal, oral communication and customer service skills.
  • Ability to take initiative and be creative; good problem solving and conflict resolution skills.
  • Attention to detail is essential, along with effective organizational and time management skills; demonstrated ability to meet deadlines, work in an environment with frequent interruptions, and multi-task.
  • Ability to work under pressure during peak activity periods, and to handle staff and student requests with tact and diplomacy.
  • Proven ability to work independently and as part of a team.
  • Ability to work in an environment where a diversity of people and situations are encountered.
 
Interview process may consist of a practical skills component.
 
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To Apply
To apply submit a covering letter and resume combined in one (1) document.
 
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 12-218
Closing Date November 30, 2012