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Title Systems Support Officer
Category Support Staff
Type Full-time/Probationary
Incumbent Vacant
Salary $31.56 – $36.58 per hour
Band I
Hours 35 hours per week
Campus Casa Loma
Effective Date ASAP
Duties Enrolment Planning Cycle
  • Supports the Registrar’s Office and Academic departments on technical matters related to enrolment reporting.
  • Coordinates the exchange of information between the Academic departments and the Enrolment Reporting Department; resolves enrolment reporting conflicts that arise between the enrolment tool and Academic departments.
  • Produces the first draft of enrolment plan for future academic year.
  • Calculates retention rates for each program, term, semester based on actual and/or planned figures for entire College.
  • Updates the enrolment tool with information received from Academic departments and with day 10 and audit day student registration data.
  • Creates a variety of enrolment related reports (e.g., comparison report).
Ad-hoc Reports
  • Creates moderately complex query database programs to extract data from the Student Information System based on ad-hoc requests for information from College departments, senior management, and external sources.
  • Prioritizes report requests received; negotiates requested deadlines when necessary.
  • Assists the requester in formulating the request in order to provide the appropriate information.
  • Notifies the appropriate individuals when incorrect or missing data is found in the database.
  • Groups data and formats reports in a presentable manner; creates reports in a timely matter.
  • Provides technical support for convocation.
Operational Reports
  • Runs operational reports for College departments and other external stakeholders. 
  • Creates new reports and modifies existing reports.
  • Acts as a liaison person with the Business Analyst in the ITS Department.
  • Creates business processes; provides status updates.
  • Collects data requirements; tests software; processes and verifies the accuracy of data.
  • Identifies issues that arise and notifies the appropriate person; makes recommendations where necessary.
  • Acts as the technical expert and support; provides technical and user documentation.
  • Creates a variety of file formats for transferring data to another university and third party organization.
  • Performs other related duties as assigned.
  • Three year diploma or degree from a recognized post-secondary institution in Computer Information Systems, or equivalent.
  • Minimum five years’ experience working with large databases, with a Student Information System (e.g., Banner), and SQL data mining and reporting; advanced knowledge of MS Access and Excel: experience working in a College education environment and knowledge of College department business processes.
  • Knowledge of Banner, data mining software, Outlook and Power Point would be an asset.
  • Exceptional oral and written English communication skills; experience with creating reports.
  • Exhibit high levels of interpersonal and customer service skills to liaise with internal and external stakeholders; excellent negotiation and conflict resolution skills.
  • Experience with project planning and coordination skills.
  • Well-developed analytical, proactive problem solving and decision making skills in order to identify problems, determine possible solutions, and select appropriate actions.
  • Good independent judgement and ability to prioritize; proven ability to take initiative, work independently and as a team member.
  • Superior organizational, multi-tasking and time management skills are required; ability to cope under pressure associated with the management of numerous complex and demanding tasks and competing deadlines; high level of attention to detail.
  • Experience with guiding, advising and training on technical matters.
  • Demonstrated ability to learn quickly and stay abreast of changes to College policies and procedures.
  • Ability to lift up to 44 lbs (e.g., boxes of copy paper).
  • Ability to work in an environment where a diversity of people and situations are encountered. 
Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To Apply
To apply submit a covering letter and resume combined in one (1) document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 13-043
Closing Date May 3, 2013