Welcome to the new George Brown College online job application system.
Systems Support Officer
$31.56 – $36.58 per hour
35 hours per week
Enrolment Planning Cycle
Supports the Registrar’s Office and Academic departments on technical matters related to enrolment reporting.
Coordinates the exchange of information between the Academic departments and the Enrolment Reporting Department; resolves enrolment reporting conflicts that arise between the enrolment tool and Academic departments.
Produces the first draft of enrolment plan for future academic year.
Calculates retention rates for each program, term, semester based on actual and/or planned figures for entire College.
Updates the enrolment tool with information received from Academic departments and with day 10 and audit day student registration data.
Creates a variety of enrolment related reports (e.g., comparison report).
Creates moderately complex query database programs to extract data from the Student Information System based on ad-hoc requests for information from College departments, senior management, and external sources.
Prioritizes report requests received; negotiates requested deadlines when necessary.
Assists the requester in formulating the request in order to provide the appropriate information.
Notifies the appropriate individuals when incorrect or missing data is found in the database.
Groups data and formats reports in a presentable manner; creates reports in a timely matter.
Provides technical support for convocation.
Runs operational reports for College departments and other external stakeholders.
Creates new reports and modifies existing reports.
Acts as a liaison person with the Business Analyst in the ITS Department.
Creates business processes; provides status updates.
Collects data requirements; tests software; processes and verifies the accuracy of data.
Identifies issues that arise and notifies the appropriate person; makes recommendations where necessary.
Acts as the technical expert and support; provides technical and user documentation.
Creates a variety of file formats for transferring data to another university and third party organization.
Performs other related duties as assigned.
Three year diploma or degree from a recognized post-secondary institution in Computer Information Systems, or equivalent.
Minimum five years’ experience working with large databases, with a Student Information System (e.g., Banner), and SQL data mining and reporting; advanced knowledge of MS Access and Excel: experience working in a College education environment and knowledge of College department business processes.
Knowledge of Banner, data mining software, Outlook and Power Point would be an asset.
Exceptional oral and written English communication skills; experience with creating reports.
Exhibit high levels of interpersonal and customer service skills to liaise with internal and external stakeholders; excellent negotiation and conflict resolution skills.
Experience with project planning and coordination skills.
Well-developed analytical, proactive problem solving and decision making skills in order to identify problems, determine possible solutions, and select appropriate actions.
Good independent judgement and ability to prioritize; proven ability to take initiative, work independently and as a team member.
Superior organizational, multi-tasking and time management skills are required; ability to cope under pressure associated with the management of numerous complex and demanding tasks and competing deadlines; high level of attention to detail.
Experience with guiding, advising and training on technical matters.
Demonstrated ability to learn quickly and stay abreast of changes to College policies and procedures.
Ability to lift up to 44 lbs (e.g., boxes of copy paper).
Ability to work in an environment where a diversity of people and situations are encountered.
Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To apply submit a covering letter and resume combined in one (1) document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.