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Title Financial Assistance Consultant
Category Support Staff
Type Full-time/Probationary
Incumbent Vacant
Salary $23.09 – $26.76 per hour
Band E
Hours 35 hours per week
Campus St. James
Effective Date ASAP

Reporting to the Senior Manager, Financial Assistance, the incumbent is responsible for administering the Ontario Student Assistance Programs (OSAP), College Bursary and Emergency Assistance Programs.

  • Interviews students to determine financial need, disseminate information, gather data, complete necessary forms and data enter information that is relevant to the student’s financial requests.
  • Responsible for the application of the Ministry of Training, Colleges and Universities’ (MTCU) Academic Progress Policies; coordinates application of all academic policies between all campuses.
  • Verifies, monitors and makes required changes to information in students’ on-line government OSAP files to ensure program integrity and that students receive all funding to which they are entitled.
  • Processes student written requests for changes to their file; adds student supplied documentation.
  • Aids in the resolution of all problematic situations regarding student assistance by contacting outside agencies, the National Student Loan Service Centre, social service agencies, provincial and federal government agencies, and internal College departments while acting as a mediator or advocate for the students.
  • Provides options to students during times of financial stress; may request emergency loan/bursary assistance cheques or issue immediate loan funding.
  • Helps in the day-to-day processes during start up periods; advises temporary staff regarding proper procedures and protocol.
  • Performs other related duties as assigned.
  • Two year diploma from a recognized post-secondary institution in Business, Social Service, or equivalent.
  • Minimum three years’ customer service experience in a financial assistance office dealing with student assistance programs, preferably OSAP; experience with Banner, or a similar relational database.
  • Proficiency in MS Office; accurate data entry skills and a strong aptitude for detail and accuracy.
  • Excellent oral and written English communication skills.
  • Strong interpersonal, customer service and conflict resolution skills; proven ability to think processes through and find creative solutions given limited resources.
  • Able to learn quickly and stay abreast of changes to policies and procedures for all sources of funding.
  • Strong organizational skills; experience dealing with complex issues; ability to maintain confidentiality of information.
  • Ability to work under pressure with frequent interruptions while dealing with conflicting demands and distractions; ability to prioritize work and meet deadlines.
  • May have to travel within the city to deliver seminars, attend conferences, or assist at other campuses; occasional travel to conferences in other cities is required.
  • Ability to lift up to 44 lbs (e.g., archiving materials).
  • Ability to work in an environment where a diversity of people and situations are encountered.
Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To Apply
To apply submit a covering letter and resume in one combined document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 13-027
Closing Date April 12, 2013