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Title Externship Coordinator
Division Centre for Hospitality & Culinary Arts
Category Support Staff
Type Full-time/Probationary
Incumbent New
Salary $31.56 – $36.58 per hour
Band I
Hours 40 hours per week
Campus St. James
Effective Date ASAP
  • Responsible for coordinating industry externships and co-op programs by: marketing industry externships and co-op using different strategies to reach out to potential partners.
  • Provides guidance and support to the Co-op Coordinator in all areas of the co-op cycle within the CHCA by conducting research, targeting employers for co-op opportunities, and by planning co-op events to profile apprenticeship students.
  • Recruits new employers by making cold calls and mail-outs, networking, and engaging industry personnel at conferences/meetings and other internal and external means of industry engagement.
  • Develops and maintains quality relationships with ongoing industry partners by acting as the main point of contact; ensures needs are being met, paying particular attention to Yes! Chef partner deliverables relating to placements and student recruitment events (i.e. Fairmont Recruitment Day).
  • Develops, implements, executes and evaluates the process for getting students ready for placements (Placement Software training, interview skills workshops, international student preparation, etc.).
  • Coordinates the industry recruitment and student selection/placement match for the externship process, resulting in placing students with appropriate industry partners.
  • Coaches students for improved performance throughout their placement; responds to student questions and works to resolve concerns; consults with other coordinators.
  • Measures student satisfaction using qualitative and quantitative data on a weekly basis; refers to Placement Software survey, summarizes results, identifies trends, and follow-ups with students and industry partners.
  • Coordinates the Faculty’s special events by ensuring that special events are marketed, planned, and evaluated as per CHCA needs.
  • Oversees the planning and executing of events, such as New Student Orientation, Student Awards Night, Career Fair, Chefs in the City, and Dean’s Recognition volunteer activities.
  • Implements the Faculty’s career preparation program by: collaborating with the Student Success Counsellor in coordinating mock interviews for students; conducting class visits to train students on job search skills and interview preparation; and coordinating the annual career fair in conjunction with the Sr. CHCA Manager.
  • Delegates administrative activities relating to externship processes by assigning tasks to Customer Service Representatives.
  • Arranges, plans and executes the industry fair for the new student orientation.
  • Performs other related duties as assigned.    
  • Three year diploma or degree from a recognized post-secondary institution in Hospitality & Tourism, Public Relations, Marketing, Human Resources Management or equivalent.
  • Minimum 5 years’ experience in supporting students/clients in job placement, recruitment and selection, employment coaching; combined with the demonstrated ability to facilitate the education and career preparation process for post-secondary students; combined with strong marketing and public relations experience working with industry related partners.
  • Excellent research skills to identify the target markets and to follow the labour market trends in the industry and to demonstrate the ability to use labour market statistics for anticipating future work terms.
  • Proven track record of success from past work experience in soliciting potential employers through various networking strategies (cold calls, professional associations, on site visits, etc.).
  • Must have excellent presentation skills and persuasion skills to succeed in securing externships for hundreds of students in a very competitive market.
  • Must have current knowledge of the hospitality industry to present self to employers as very knowledgeable and understanding of their needs when placing students in their employ; must be able to develop a good trusting rapport quickly with employers and stakeholders.
  • Excellent interpersonal skills; proven mediation and negotiation skills to settle conflicts with students in the workplace; ability to problem solve issues before they escalate.
  • Proficient in computer software programs and in creating multimedia presentations.
  • Excellent organizational skills with the ability to prioritize events and oversee the coordination of faculty and industry related special events.
  • Professional level business and report writing skills; high level of English communication skills to deal with students who may have English as a second language and do not understand the expectations of the employer; excellent liaison skills.
  • Demonstrated ability to manage a large case load while balancing other duties with non-negotiable deadlines and conflicting priorities; high level of attention to detail.
  • High degree of professionalism and an understanding of first impressions service leadership philosophies.
  • Ability to lift and move up to 44 lbs (e.g., boxes of paper, promotional materials, etc.).
  • Occasional travel is required, e.g., site visits, prospecting, etc.
  • Ability to work in an environment where a diversity of people and situations are encountered. 
Note: This area requires the use of a uniform and some evening and weekend overtime work during peak periods and events.
Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To Apply
To apply submit a covering letter and resume combined in one (1) document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 13-006
Closing Date January 25, 2013