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Title Student Services Officer, Practical Nursing & Personal Support Worker Programs
Division Faculty of Community Services and Health Sciences
Category Support Staff
Type Temporary
Incumbent Vacant
Salary $23.09 – $26.76 per hour
Band E
Hours 35 hours per week
Campus Waterfront
Effective Date ASAP – September 13, 2013
Duties
  • As a collaborative member of the School of Nursing interdisciplinary team, provides a variety of front-line administrative support functions, including general operational and clerical support to Chairs, updating calendars, booking meetings, note taking and producing letters; responsible for credit card logs and submitting them to Finance; provides clerical support to Program Clinical Leads.
  • Responds to all inquiries from students and applicants via telephone, email, fax or in person.
  • Provides potential students on entrance requirements, pre-registrations and educational options; advises students on policy and procedural issues such as academic standings, program status, financial assistance, registration, police checks and health record issues.
  • Performs the routine activities associated with the cyclical nature of academic operations, such as orientation, start up, grade collection and entry, timetabling and the School of Nursing specific events.
  • Updates the Web Master for postings on the School of Nursing website.
  • Implements, produces, and helps to improve departmental-specific databases; assists in the establishment and maintenance of departmental records.
  • Responsible for the management and control of archiving data, such as exams, student files, and other pertinent documentation.
  • Attends ongoing training for Banner, Grade Entry, Millenium, etc.
  • Administers Key Performance Indicator (KPI) student and other surveys for the School of Nursing.
  • Prepares and tracks non-full time HR documentation including contracts, employee lists, etc.
  • Compiles and tracks department activities such as meetings schedules, School of Nursing room bookings, and professional development activities.
  • Performs other related duties as assigned.
Qualifications
  • Two year diploma from a recognized post-secondary institution in Business/Administration, or equivalent.
  • Minimum 3 years’ customer service and administrative experience in a busy office environment.
  • Proficiency in MS Office and Banner; fast and accurate keyboarding skills.
  • Excellent problem solving, time management and organizational skills; attention to detail.
  • Excellent English communication skills, both oral and written.
  • Exceptional customer service and interpersonal skills.
  • Ability to maintain confidentiality of information, to exercise tact and diplomacy, and exhibit good judgement.
  • Ability to work under pressure with frequent interruptions while dealing with conflicting demands and distractions; ability to prioritize work and meet deadlines.
  • Ability to work in an environment where a diversity of people and situations are encountered.
 
Interview process may consist of a practical skills component.
 
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
 
To Apply
To apply submit a covering letter and resume combined in one (1) document.
 
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 13-016
Closing Date March 1, 2013