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Events & Industry Officer
Centre for Construction & Engineering Technologies
$24.91 – $28.88 per hour
35 hours per week
February 11, 2013 to February 11, 2014
Coordinates all logistical planning of four key events (Tech In the City, Exploring Tech in the City, Career Fair, and Student Orientations) in addition to other divisional events, such as on campus interactive learning days, information sessions, etc.
Coordinates catering and additional ordering of supplies as needed; schedules planning meetings; provides logistical support; assists the manager in the marketing and promotion of each event.
Supports student success by making Early Alert calls, documenting problems identified by students and staff, and ensuring timely and accurate responses to requests; works to identify and correct root causes of problems.
Locates and books rooms for Student Success programs; collects schedules, faculty contact information, and class lists; updates Student Success bulletin boards.
Prepares timesheets/payroll for peer leaders and maintains accurate attendance records; compiles peer leader contact information; establishes and manages a resource library for peer leaders.
Compiles feedback, makes general observations of feedback and recommends solutions to management.
Keeps the front office space clean and organized; orders supplies.
Coordinates the usage of all marketing and collateral materials, including banners, brochures and calendars.
Acts as a front-line customer service representative and contact for students, prospective students, staff and the general public who approach the office in person or via email, phone, fax, etc.
Responds to student inquiries and facilitates correction and/or problem solving as it pertains to academic status, billing, graduation eligibility, and related escalated situations.
Acts as the first point of contact for employers looking to hire students; builds relationships and liaises with employers while advocating for students; takes a proactive role in troubleshooting and problem solving for student employment.
Other related duties as assigned.
Three year diploma or degree from a recognized post-secondary institution in Marketing, Business Administration, Event Management or equivalent.
Minimum three years’ experience working in an office administrative environment; strong customer service role, including experience in planning and managing events involving outside stakeholder groups ranging in size from 1 to 800 participants.
Advanced MS Office skills (e.g., Word, Excel, and Outlook); database experience preferred.
High degree of commitment to customer service / support; well-developed interpersonal skills are required for contact with students, other departments and organizations related to the various projects.
Intermediate knowledge of basic accounting principles and statistical analysis.
Ability to work independently with minimal supervision and take initiative.
Superior problem solving skills and the ability to maintain confidentiality of information is essential.
Demonstrated ability to cope under pressure with multiple deadlines and changing priorities.
Strong oral and written communication skills; fluency in a second language is an asset.
Ability to lift up to 44 lbs.
Ability to work in an environment where diversity of people and situations are encountered.
Note: Ability to work overtime, some early mornings, evenings and weekends.
Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To apply submit a covering letter and resume combined in one (1) document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.