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Title Senior Information & Cash Handling Specialist
Division Strategic Enrolment Management
Category Support Staff
Type Probationary
Incumbent Vacant
Salary $25.41 - $29.46 per hour
Band F
Hours 35 hours per week
Campus Casa Loma
Effective Date ASAP
Duties

 

  • Ensures that fee deposits in the unit are prepared & deposited in a timely manner.
  • Verifies deposits of other staff and records information in the daily deposit log.
  • Reconciles deposits to cashiers’ reports provided by the Finance Department.
  • Monitors cash floats assigned to staff performing periodic checks to ensure that cash is accounted for at all times and change is available; assists staff with their cashiering sessions as the need arises.
  • Collaborates with the Finance Department to resolve discrepancies with cashiering functions.
  • Collaborates with the Information Specialists and Accounts receivable staff to resolve fee assessment issues.
  • Intervenes in difficult cases when other staff members in the unit are unable to deal effectively or satisfactorily with the situation.
  • Ensures accurate and timely responses to inquiries at the Student Service Centre.
  • Works with Coordinator to ensure that staffing levels are adequate and prepares weekly Counter schedule.
  • Processes all documentation pertaining to registration, fee payments, course and program changes, withdrawals, refunds and loan distribution.
  • Participates at academic divisional orientation sessions; active member of college committees.
  • Communicates with academic divisions and other service areas to improve interdepartmental lines of communication.
  • Attends meetings in absence of the Coordinator or Operations Manager.
Qualifications
 
  • Three-year diploma from a recognized post-secondary institution in Business Administration, Community Services, or Public Relations or equivalent.
  • Minimum three years practical experience working as part of a high volume customer service team, including at least one year experience as a cashier, balancing, and preparing bank deposits (one’s own and others).
  • Progressive leadership experience in a Registrar’s Office or Student Service Centre.
  • Computer literacy with training at advanced levels in “Banner” or similar relational database.
  • Excellent English communication skills, both oral and written.
  • Excellent interpersonal skills; conflict resolution skills; high degree of organizational and multi-tasking skills; ability to prioritize; high level of accuracy and attention to detail.
  • Exceptional customer service skills and the ability to maintain a professional customer service-centered attitude.
  • Ability to maintain confidentiality of information, to exercise tact and diplomacy and along with a high degree of independent judgment and initiative.
  • Exceptional team-player and have the ability to work well with minimum supervision.
  • Thorough and comprehensive knowledge of post secondary, continuing education programs and courses offered at the College while keeping abreast of changes to policies and procedures.
  • Ability to lift between 11 to 44 lbs. (i.e. boxes of academic calendars and supplies).
  • Ability to travel between campuses.
  • Ability to work in an environment where a diversity of people and situations are encountered.
 
Hours of work: Monday – Thursday 11:30 am – 7:30 pm, Friday 9:30 am – 5:30 pm
Interview process may consist of a practical skills component.
 
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To Apply
To apply submit a covering letter and resume combined in one (1) document.
 
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 13-137
Closing Date October 11, 2013