Welcome to the new George Brown College online job application system.
Senior Information & Cash Handling Specialist
Strategic Enrolment Management
$25.41 - $29.46 per hour
35 hours per week
Ensures that fee deposits in the unit are prepared & deposited in a timely manner.
Verifies deposits of other staff and records information in the daily deposit log.
Reconciles deposits to cashiers’ reports provided by the Finance Department.
Monitors cash floats assigned to staff performing periodic checks to ensure that cash is accounted for at all times and change is available; assists staff with their cashiering sessions as the need arises.
Collaborates with the Finance Department to resolve discrepancies with cashiering functions.
Collaborates with the Information Specialists and Accounts receivable staff to resolve fee assessment issues.
Intervenes in difficult cases when other staff members in the unit are unable to deal effectively or satisfactorily with the situation.
Ensures accurate and timely responses to inquiries at the Student Service Centre.
Works with Coordinator to ensure that staffing levels are adequate and prepares weekly Counter schedule.
Processes all documentation pertaining to registration, fee payments, course and program changes, withdrawals, refunds and loan distribution.
Participates at academic divisional orientation sessions; active member of college committees.
Communicates with academic divisions and other service areas to improve interdepartmental lines of communication.
Attends meetings in absence of the Coordinator or Operations Manager.
Three-year diploma from a recognized post-secondary institution in Business Administration, Community Services, or Public Relations or equivalent.
Minimum three years practical experience working as part of a high volume customer service team, including at least one year experience as a cashier, balancing, and preparing bank deposits (one’s own and others).
Progressive leadership experience in a Registrar’s Office or Student Service Centre.
Computer literacy with training at advanced levels in “Banner” or similar relational database.
Excellent English communication skills, both oral and written.
Excellent interpersonal skills; conflict resolution skills; high degree of organizational and multi-tasking skills; ability to prioritize; high level of accuracy and attention to detail.
Exceptional customer service skills and the ability to maintain a professional customer service-centered attitude.
Ability to maintain confidentiality of information, to exercise tact and diplomacy and along with a high degree of independent judgment and initiative.
Exceptional team-player and have the ability to work well with minimum supervision.
Thorough and comprehensive knowledge of post secondary, continuing education programs and courses offered at the College while keeping abreast of changes to policies and procedures.
Ability to lift between 11 to 44 lbs. (i.e. boxes of academic calendars and supplies).
Ability to travel between campuses.
Ability to work in an environment where a diversity of people and situations are encountered.
Hours of work: Monday – Thursday 11:30 am – 7:30 pm, Friday 9:30 am – 5:30 pm
Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To apply submit a covering letter and resume combined in one (1) document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.