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Administrator, Identity Management
Information Technology Services
$37.71 - $43.72 per hr (37.5 hrs per week)
The incumbent is accountable for all aspects of the ongoing operation and maintenance of the College’s IBM/Tivoli Identity Management System. This includes all aspects of system administration (hardware, operating system, software updates, etc.) as well as system analysis/programming and enhancement in response to problem identification, changing business requirements, software versions and/or changes in vendor to both the Identity Management system itself as well as those systems that are enabled by/connected to it.
Researches technical solutions and evaluates alternatives for client and manager initiated projects and requests for Identity Management System (IDM) services; obtains full understanding of client requirements and clarifies as necessary.
Defines and develops technical solutions and options to meet the client’s requirements; validates the alternatives against the client’s requirements; ensures alternative technical solutions are compliant with departmental and College standards, legal and/or sensitive agreements, security requirements, and are technically feasible; resolves areas of non-compliance, including identification of dependencies.
Defines, documents, and presents the preferred solution and rationale to the client and ITS Management.
Plans and implements approved projects; develops the technical requirements and timelines for solution delivery; develops the implementation plan/schedule while considering the dependencies within the project activities, other departmental projects, supplier and external dependencies or time/latency factors, and the College’s business cycles, business continuity, disaster recovery and ongoing administration.
Works on some projects that may not have start and finish dates due to continuous improvement, i.e., major software version/hardware upgrades or replacements, enabling new function on existing systems (i.e., adding management of additional email/security groupings in support of Mobile Applications or Automated Software Distribution), logical integration of new systems (i.e., integration to VoIP and/or ORBIS systems for automatic onboarding of staff & granting system access), and enhancements/additions to meet emerging business requirements, (i.e., modify system to support new e-Mail syntax and/or attributes).
Pilots implementation and solution testing, (i.e., completing initial solution implementation and testing, modifying solution configuration to meet requirements, and coordinating Business User/Quality Assurance testing).
Completes implementation and tuning of the solution, (i.e., live production versions, training clients on correct usage and ongoing monitoring with the client).
Provides reactive support for ad hoc issues with IDs/access; this includes engaging parties external to the department/college to assist in triaging or resolving the issue; provides ongoing maintenance of solutions, (i.e., installation of regularly released patches and/or minor software and operating system updates).
Reviews system security, access, backup and other logs for abnormalities; compares activities against historical data and addresses accordingly.
Performs other related duties as assigned.
Three year diploma/degree or equivalent from a recognized post-secondary institution in Engineering, Computer Sciences, or Business Administration.
Working towards a Dell Certified Systems Expert (DCSE) or Microsoft Certified Systems Engineer (MCSE) certification is an asset.
Minimum of eight years’ experience in progressive positions within an IT department leading to an understanding of the overall business and technical operations of an IT department with specific knowledge/experience in System Development and the Systems Development Life Cycle (SDLC).
Previous project management experience, including development of project plans and project implementation. Experience in managing relationships with vendor and suppliers.
Experience in communications with clients in non-IT areas, developing and implementing solutions that meet their requirements.
Excellent written and oral English communication skills; good technical writing skills.
Ability to work effectively both independently and in a team environment.
Strong analytical, problem-solving and decision-making skills.
Demonstrated time-management and coordination skills.
Ability to lift between 11 to 44lbs, (i.e., mounting of computer equipment in racks).
Ability to work in an environment where a diversity of people and situations are encountered.
Note: Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
Please submit a covering letter and resume combined in one (1) document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples. George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources representative responsible for the recruitment for this position will work with applicants requesting accommodation at any stage of the hiring process.