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Title Scheduling Coordinator for Interpreters
Division Student Affairs-Deaf & Hard of Hearing Services
Category Support Staff
Type Temporary
Incumbent Vacant
Salary $29.70 - $34.48 per hour
Band H
Hours 35 hours per week
Campus St. James
Effective Date ASAP - August 15, 2014
Duties

 

  • Assigns work to 70 contract service providers; schedules interpreters into classes with students in all the Metro Toronto Colleges; schedules interpreters for college wide events, as requested.
  • Liaises with contract service providers; provides guidance on College policies and procedures.
  • Maintains a high volume of confidential student information; communicates with students as needed using American Sign Language (ASL).
  • Evaluates each request for service received in person, on the phone/teletypewriter (TTY) or by e-mail and determines the most appropriate course of action to take that will meet each person’s needs effectively; analyses requirements and determines which students receive service and in what sequence in order to comply with the Ontario Human Rights Code (OHRC).
  • Operates the Colleges On line Request System (CORS) (an online database accessed through the internet which allows students to post their interpreter needs and also provides information for interpreters to express interest in available assignments).
  • Liaises with service providers and student consumers (in ASL) to assist them in posting service requirements and availability on the CORS system; promotes their use of the system to ensure that the system meets their requirements.
  • Identifies technical problems with CORS and works with the system developer to reach solutions.
  • Verifies invoices submitted for payment on a weekly basis.
  • Recruits, hires, trains and supervises student workers for the daily operation of the Deaf Services Information Desk at the St. James Campus; recruits, hires, trains and supervises part-time clerical staff to work in the Department during school start-up.
  • Performs other related duties as assigned.
Qualifications

 

  • Three-year diploma or degree from a recognized post-secondary institution in Office Administration, Social Sciences, Community Services, or equivalent.
  • Minimum three years’ experience in scheduling using a database; experience with statistical reporting, supervising, recruiting, mentoring and training employees.
  • Fluency in ASL; excellent English oral and written communication and research skills.
  • Proficiency in Microsoft Office; fast and accurate keyboarding skills.
  • Excellent conflict resolution, negotiation and leadership skills; strong interpersonal skills and a strong commitment to customer service.
  • Well-developed analytical and problem solving skills in order to identify problems, determine possible solutions, and select appropriate actions.
  • High degree of diplomacy and discretion in dealing with sensitive issues and matters of confidentiality.
  • Proven organizational and coordination skills; detailed oriented.
  • Ability to work under pressure with frequent interruptions while dealing with conflicting demands and distractions; ability to prioritize and delegate work while meeting deadlines.
  • Demonstrated ability to work both independently and as part of a team.
  • Able to learn quickly and stay abreast of changes to College policies and procedures, and the OHRC.
  • Ability to work in an environment where a diversity of people and situations are encountered.
 
Interview process may consist of a practical skills component.
 
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To Apply
To apply submit a covering letter and resume combined in one (1) document.
 
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 13-175
Closing Date January 7, 2014