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Title Administrator, Voice & Video Networks
Division Information Technology Services
Category Support Staff
Type Full-time/Probationary
Incumbent Vacant
Salary $36.97 – $42.86 per hour
Band K
Hours 37.5 hours per week
Campus Casa Loma
Effective Date ASAP
Duties
  • Accountable for all aspects of the operation and growth of the College’s Phone and Centrex/POTS, Video Conferencing, and Digital Signage systems over the College’s IP network, including integration between these and other internal/external systems.
  • Responsible for researching technical solutions and evaluating alternatives for client-initiated Voice/Video Networking projects and requests.
  • Obtains a full understanding of client requirements through requests, clarifying requirements as necessary; defines and develops technical solutions and options to meet the client’s requirements.
  • Ensures alternative technical solutions are compliant with departmental and College standards, etc.
  • Defines, documents and presents the preferred solutions and rationale to the client and ITS Management.
  • Plans and implements approved projects (e.g., major version and hardware upgrades to the VoIP phone system, logical integration of voice and video systems, etc.); develops the technical requirements and budgets for solution delivery; develops implementation plan/schedule.
  • Pilots implementation and solution testing by completing initial solution implementation and testing against functional requirements.
  • Coordinates End User testing with the client and verifies or adjusts the pilot solution such that it meets the client’s requirements.
  • Completes implementation and tuning of the solution by implementing the live production version of the solution; trains clients on the correct usage and ongoing monitoring.
  • Responds to ad hoc issues associated with phone or video access/performance.
  • Provides ongoing maintenance of solutions; reviews system security, access, backup and other logs for abnormalities.
  • Programs new headsets, “punching down” analog phone/FAX devices and acts as backup to the Telecommunications Department in allocating extensions and administration of the phone system and inventory databases.
  • Performs other related duties as assigned.
Qualifications
  • Three year diploma or degree from a recognized post-secondary institution in Computer Science, Business Administration or Commerce, plus successful completion of Cisco Certified Internetworking Expert (CCIE) and Red Hat Certified Engineer (RHCE).
  • Minimum eight years’ progressive experience within an IT department; understanding of the overall business and technical operations of the IT department, including the interrelationship between voice, video, data networking and client support with specific expertise and experience in converged data, voice and video networking over IP in support thereof.
  • Demonstrated skills and experience in deploying phone (VoIP and Centrex), video conferencing and digital signage systems and functionality.
  • Experience communicating with clients in non-IT areas, developing and implementing solutions that meet their requirements and managing relationships with vendors and suppliers.
  • Project management experience, including development of project plans and project implementation.
  • Excellent oral and written English communication skills; exhibit high levels of interpersonal and customer service skills to liaise with internal and external stakeholders.
  • Well-developed analytical, proactive problem solving and decision making skills in order to identify problems, determine possible solutions, and select appropriate actions.
  • Superior organizational, multi-tasking and time management skills are required; ability to cope under pressure associated with the management of numerous complex and demanding tasks and competing deadlines; high level of attention to detail.
  • Demonstrated experience working effectively in a team environment.
  • Ability to lift up to 44 lbs (e.g., mounting of computer equipment in racks).
  • Ability to travel between campuses.
  • Ability to work in an environment where a diversity of people and situations are encountered.
 
Interview process may consist of a practical skills component.
 
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To Apply
To apply submit a covering letter and resume combined in one (1) document.
 
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 13-065
Closing Date Now Posted Externally Until Filled