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Title iTAC Media Services Specialist
Division Information Technology Services
Category Support Staff
Type Temporary
Incumbent Vacant
Salary $25.41 - $29.46 per hour
Band F
Hours 37.5 hours per week
Campus St. James
Effective Date October 7, 2013 to April 4, 2014
  • Provides Tier 1 support and customer service for the academic classrooms and labs; responds to service calls or walk in requests from faculty needing assistance; available during class change period to ensure the delivery and return of equipment; installs applications system software; resolves virtually all types of recurrent and unique problems across multiple technologies.
  • Ensures that classroom computers, AV equipment, and other instructional equipment are operational by checking projectors, replacing bulbs as required; checking AV equipment is functional, checking computer software is installed and operational, daily monitoring of Remedy helpdesk tool to pick up assigned tasks; responds to assigned tickets (updates, notes resolution, and closes tickets), advises manager or group leader of any service tickets that need further attention.
  • Monitors job related e-mail accounts and mailboxes to respond to inquiries; processes reservations for equipment or respond to requests for servicing equipment.
  • Monitors iTAC equipment inventory to ensure all equipment is properly accounted for at all times; reports any inventory changes to iTAC Asset Coordinator.
  • Educates and demonstrates to users correct usage of GBC standard computers and related equipment, and non-academic application programs to avoid and reduce errors.
  • Creates and maintains software images including faculty software applications; assists with supporting special events; supporting mobile computer projects as required.
  • Identifies work for part time staff and provides instructions on how the work should be completed.
  • Performs preventative maintenance and conducts readiness checks of Smart Classrooms during intersession and off-peak times; escalate issues of concern to Manager.
  • Maintains technical currency through trade publications, websites, self-directed web-based training modules; stays current with College standards, policies, etc. by attending training sessions and information sessions, etc.
  • Other related duties as assigned.
  • Three year diploma or degree from a recognized post-secondary institution, in Information Technology or related discipline plus CompTIA A+ Certification. MCITP in Windows 7 is an asset.
  • Minimum two years of experience working in a helpdesk environment; audio-visual and sound amplification systems experience, including one year of experience and courses in the set up and use of Interactive Boards technology, Crestron Controllers, automatic monitoring tools, video conferencing technology, and digital signage.
  • Ability to diagnose and resolve problems with Windows operating system; common application software packages including MS Office product lines, plus Windows-based applications associated with the Internet; ability to learn technical information quickly and maintain currency in field.
  • Demonstrated organizational and time management skills, ability to work with minimal supervision.
  • Excellent English communication skills both oral and written.
  • Good analytical, evaluation and problem-solving abilities; team player with good conflict resolution skills.
  • Customer-service focused and a desire to help faculty and students resolve their technical problems.
  • Ability to accommodate those students with special needs through knowledge training.
  • Ability to lift, carry or move heavy equipment over 20 kg or 44 lbs; ability to crawl under desks or confined spaces to troubleshoot issues.
  • Able to travel occasionally to other campuses and satellite locations.
  • Ability to work in an environment where diversity of people and situations are encountered.
Hours of work: Monday to Friday 7:30am – 3:30pm
Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To Apply
To apply submit a covering letter and resume combined in one (1) document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 13-139
Closing Date October 4, 2013