View Jobs
Job Details
BackBack

Welcome to the new George Brown College online job application system.
Title Customer Service Representative
Division Centre for Hospitality & Culinary Arts
Category Support Staff
Type Full-time/Probationary
Incumbent Vacant
Salary $23.09 - $26.76 per hour
Band E
Hours 35 hours per week
Campus 300 Adelaide St E
Effective Date ASAP
Duties
  • Responsible for ascertaining needs, providing information, resolving problems or directing inquiries upon request to students, prospective students, staff and the general public, by phone, email or in person.
  • Assists with the preparation and compilation of database and timetabling information to ensure all areas are updated with the most current information including course offerings, cancellations, postponements or any operational problems.
  • Acts as a liaison to the Registrar’s department on matters relating to students’ academic status; audits data entry to ensure student records are accurate and up to date; ensures all reports are accurate and complete for graduation.
  • Processes course adds, drops, holds, exemptions, program transfers, late admits, and student advisory functions.
  • Assists with divisional target fulfillment and orientation activities such as student advisement class visits.
  • Assists with office administrative functions: for example, mail distribution, placing facility work orders and weekly office supply orders.
  • Creates and processes letters for students to advise them of their academic status and information to complete their requirements.
  • Assists with the design, production and communication of academic material to students.
  • Informs students about their academic standing and program status; assists with the implementation of special timetabling.
  • Troubleshoots the application and registration process, grade submission process; assists in the coordination of the divisional select process for assigned programs.
  • Assists with the selection of the valedictorian, Dean’s Award winners and CHCA honours list.
  • Assists with the creation, planning and execution of CHCA events.
  • Maintains statistical reports on registration, student inquiries and other divisional reports; creates, complies and maintains divisional reports.
  • Other related duties as assigned.
Qualifications
  • Three year diploma from a recognized post-secondary institution in Business Administration or Office Management or an equivalent combination of relevant education and practical experience.
  • Minimum two years' experience working in the hospitality industry as part of a customer service team; experience working with relational databases and facilitating conflict resolution.
  • Excellent problem solving, time management and organizational skills; attention to detail.
  • Proven software application skills in Windows, preferably Microsoft Office, word-processing and spreadsheets.
  • Excellent English communication skills, both oral and written.
  • Exceptional customer service and interpersonal skills.
  • Ability to work under pressure with frequent interruptions while dealing with conflicting demands and distractions; ability to prioritize work and meet deadlines.
  • Additional languages preferred but not required.
  • Ability to work in an environment where a diversity of people and situations are encountered.
 
This area requires use of a uniform and the incumbent will be required to work overtime based on events and peak academic cyclical periods (weekday or weekends). 
Hours of Work: Monday to Friday 8am – 4pm
Interview process may consist of a practical skills component.
 
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To Apply
To apply submit a covering letter and resume combined in one (1) document.
 
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 13-020
Closing Date April 1, 2013