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Title Student Success and Industry Liaison Officer
Division Centre for Construction & Engineering Technologies
Category Support Staff
Type Full-time/Probationary
Incumbent New
Salary $24.91 – $28.88 per hour
Band F
Hours 35 hours per week
Campus Casa Loma
Effective Date ASAP
  • Responsible for making Early Alert calls; documenting problems identified by students and staff; and ensuring timely and accurate responses to requests, whether telephone, electronic, or in person. 
  • Works to identify and correct root causes of problems due to mix of highly integrated processes combined with program features.
  • Updates Student Success bulletin boards; locates and books room locations for Student Success programs; runs Lunch and Learn programs for students.
  • Prepares timesheets/payroll for Peer Leaders, compiles their contact information and maintains accurate attendance records; establishes and manages a resource library for Peer Leaders.
  • Collects schedules, faculty contact information, and class lists at the beginning of each semester.
  • Compiles feedback using tools such as Survey Monkey and the one-minute reflection forms at the end of each semester; makes general observations of feedback and recommends solutions.
  • Maintains accurate promotional materials designed for key target audiences (e.g., industry, community agencies, high school, post-secondary and international students).
  • Supports the development of marketing materials (e.g., printed materials, photos, videos).
  • Supports outreach strategies such as online marketing and industry events.
  • Represents George Brown and Centre for Construction & Engineering Technologies at off-campus college/career fairs, panel presentations and general recruitment events.
  • Performs other related duties as assigned.
  • Three year diploma or degree from a recognized post-secondary institution in Business Administration, Marketing, Communications, or equivalent.
  • Minimum 3 years’ experience working in an office administrative role with a strong customer service focus, including experience in an academic setting; minimum 2 years’ experience required in developing and executing marketing/recruitment programs; 1 year experience preferred in planning and assisting with events (ranging in size from 1 to 800 participants) involving outside stakeholder groups.
  • Proficient in MS Office (Word, Excel, PowerPoint, etc.) and internet applications.
  • Exceptional oral and written English communication skills; effective analytical skills.
  • Exhibit high levels of interpersonal and customer service skills to liaise with people at all levels within the profession; excellent problem solving and conflict resolution skills.
  • Superior organizational, planning and coordination skills are required; ability to meet deadlines amongst changing priorities; high level of attention to detail and accuracy.
  • Proven ability to take initiative and work independently with minimal direction.
  • Ability to learn quickly and stay abreast of changes to College policies and procedures.
  • Travel between campuses and to offsite events is required.
  • Ability to lift over 44 lbs (e.g., large portable display booth).
  • Ability to work in an environment where a diversity of people and situations are encountered. 
Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To Apply
To apply submit a covering letter and resume combined in one (1) document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 13-028
Closing Date April 12, 2013