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Title Financial Assistance Coordinator
Division Registrar's Office-Financial Assistance
Category Support Staff
Type Probationary
Incumbent Vacant
Salary $29.70 - $34.48 per hour
Band H
Hours 35 hours per week
Campus St. James
Effective Date ASAP
  • Oversees and provides direction to Financial Assistance staff by coordinating the OSAP and Bursary processes to ensure efficient and timely assessment; initiates changes to the procedures and/or practices that will improve the effectiveness of the Financial Assistance/Bursary processing systems.
  • Assists staff and students identify all programs for which students qualify – OSAP and related programs, OSBP, Canada Part Time Loan, internal bursary and awards; keeping abreast of all policy/procedural changes in above programs.
  • Acts as resident expert to assist other staff where necessary and ensures Academic Progress policy is applied.
  • Monitors fee payments to student accounts and processes refunds to National Student Loans Service Centre
  • Ensures that workflow is consistent and allocates work among staff; ensures all work is completed and up-to-date and shifts are covered.
  • Trains new staff in the Financial Assistance Office regarding all related policies, procedures and practices required for correct OSAP assessments; this includes assisting in the development of written documentation of all procedures related to the processing and delivery of Financial Assistance and bursaries to support effective staff training.
  • Aids in the process of setting up costs for each program offered by the College, implants tuition, compulsory fees, books etc. in the Ministry student system to ensure assessment accuracy.
  • Investigates and responds to complex financial assistance issues escalated by the student and includes first-level review of all related data in the Ministry student assessment system.
  • Participates in Academic Division/Department meetings to explain OSAP policies, procedures and processes; liaises with outside agencies, National Student Loan Service Centre, ODSP, Ontario Works, students and the general public to explain policy, gather information and discuss problem areas and resolve student issues.
  • Performs other related duties as assigned.
  • Three-year diploma or degree from a recognized post-secondary institution in Business, Social Sciences, Accounting or equivalent.
  • Minimum five years of progressively increasing customer service experience in a financial assistance office, with in depth experience in OSAP and related bursaries; proficiency in the Microsoft Office Suite with advanced-level Excel is required, including experience working with financial spreadsheets and Outlook; experience working with a relational data base system is required.
  • Knowledge and understanding of working within an environment where confidentiality of records and procedures are essential.
  • Superior time-management and organizational skills with a high attention to detail.
  • Experience in a very busy environment where the incumbent has to advise and direct students, work independently with little supervision, and possesses the ability to train others; experience dealing with difficult situations.
  • Excellent customer service, analytical and problem-solving skills.
  • Exceptional oral and written English communication skills.
  • Ability to work in an environment where a diversity of people and situations are encountered
Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To Apply
To apply submit a covering letter and resume combined in one (1) document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 13-149
Closing Date October 21, 2013