Welcome to the new George Brown College online job application system.
Financial Assistance Coordinator
Registrar's Office-Financial Assistance
$29.70 - $34.48 per hour
35 hours per week
Oversees and provides direction to Financial Assistance staff by coordinating the OSAP and Bursary processes to ensure efficient and timely assessment; initiates changes to the procedures and/or practices that will improve the effectiveness of the Financial Assistance/Bursary processing systems.
Assists staff and students identify all programs for which students qualify – OSAP and related programs, OSBP, Canada Part Time Loan, internal bursary and awards; keeping abreast of all policy/procedural changes in above programs.
Acts as resident expert to assist other staff where necessary and ensures Academic Progress policy is applied.
Monitors fee payments to student accounts and processes refunds to National Student Loans Service Centre
Ensures that workflow is consistent and allocates work among staff; ensures all work is completed and up-to-date and shifts are covered.
Trains new staff in the Financial Assistance Office regarding all related policies, procedures and practices required for correct OSAP assessments; this includes assisting in the development of written documentation of all procedures related to the processing and delivery of Financial Assistance and bursaries to support effective staff training.
Aids in the process of setting up costs for each program offered by the College, implants tuition, compulsory fees, books etc. in the Ministry student system to ensure assessment accuracy.
Investigates and responds to complex financial assistance issues escalated by the student and includes first-level review of all related data in the Ministry student assessment system.
Participates in Academic Division/Department meetings to explain OSAP policies, procedures and processes; liaises with outside agencies, National Student Loan Service Centre, ODSP, Ontario Works, students and the general public to explain policy, gather information and discuss problem areas and resolve student issues.
Performs other related duties as assigned.
Three-year diploma or degree from a recognized post-secondary institution in Business, Social Sciences, Accounting or equivalent.
Minimum five years of progressively increasing customer service experience in a financial assistance office, with in depth experience in OSAP and related bursaries; proficiency in the Microsoft Office Suite with advanced-level Excel is required, including experience working with financial spreadsheets and Outlook; experience working with a relational data base system is required.
Knowledge and understanding of working within an environment where confidentiality of records and procedures are essential.
Superior time-management and organizational skills with a high attention to detail.
Experience in a very busy environment where the incumbent has to advise and direct students, work independently with little supervision, and possesses the ability to train others; experience dealing with difficult situations.
Excellent customer service, analytical and problem-solving skills.
Exceptional oral and written English communication skills.
Ability to work in an environment where a diversity of people and situations are encountered
Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To apply submit a covering letter and resume combined in one (1) document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.