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Title Director, Academic Student Support and Success Services – Student Affairs
Division Student Affairs
Category Administrative Staff
Type Full-time/Probationary
Incumbent Vacant
Salary $89,137 - $118,848
Band 13
Campus All
Effective Date ASAP
Duties Reporting to the Dean of Academic Services and Student Affairs and a member of the 5 person leadership team, the Director is responsible for the development, direction and overall administration of a broad spectrum of college-wide programs and student centred support services in the Student Affairs cluster. The Director’s areas of responsibility and strategic management include but are not limited to: Counselling, Peer Tutoring and Peer Assisted Learning Program, Student Success Program, Career Services, Disability Services, Deaf and Hard of Hearing Services for the five GTA colleges, and other specialized programs, services and consultation in response to specific situations or requirements of the College.
  • Provides administrative supervision, professional leadership and direction for all aspects of student centered support services and ensures they are managed effectively and integrated as a fundamental part of the educational process.
  • Manages centralized and decentralized service offerings where Student Affairs has a strong presence and identity in each of the Schools and campuses.
  • Manages the Counselling team and Student Academic and Success initiatives.
  • Defines plans, organizes and directs activities, develops goals and objectives, and establishes and implements policies, procedures and evaluation frameworks in consultation with the Dean.
  • Evaluates and reviews performance of these areas, implements changes to improve services as required, assesses changing student, divisional and institutional needs, and develops new services and programs to meet these changing needs.
  • Provides college-wide leadership and consultative services to the College on academic and professional student support issues including: Counselling, Disability and Career Services and their integration into the academic programming within the College.
  • Develops, manages and is accountable for 8 budgets (two of which are Ministry grants which require yearly accountability reporting), ensuring all budgets reflect College and Ministry priorities while maximizing efficiencies. 
  • Accountable to all GTA Colleges for the Deaf grant, ensuring the fair and effective use of its funds and responsible for developing ways of improving the efficiency of its use.
  • Accountable for identifying staffing requirements, staff selection, training, performance appraisal, professional development and when necessary, discipline.
  • Provides human resources leadership through effective recruitment, development, evaluation and training of academic and support staff and through evaluation of all formal programs including detailed tracking of service outputs.
  • Sets the tone for the department through inclusion, support and professional development; individual mentoring, self-directed learning, involvement in research and consulting projects.
  • Sustains, recognizes, profiles and builds upon the expertise that resides in the division.
  • Creates a culture where staff input is sought, appreciated and considered through staff engagement and development.
  • Aligns departmental initiatives with college strategic plans and ensures the yearly deliverables. 
  • Represents the College on provincial committees and internal committees.
  • Master’s degree in a relevant discipline such as Counselling/Mental Health Practitioner, Education Administrator or Executive Director.
  • Professional accreditations, training and experience in career testing, risk assessment, mediation and negotiating skills an asset.
  • Minimum nine years’ experience working with progressively increased demands in complexity and scope of work performed.
  • Demonstrated ability in providing supervision to a group of individuals and experienced in working in collaborative, multidisciplinary teams; ability to develop and sustain relationships with external organizations.
  • Work within an educational setting essential. 
  • Experience and understanding of accommodations and modifications for students with disabilities.
  • Knowledge of the AODA and its guidelines.
  • Ability to maintain confidentiality of information.
  • Strong background in an educational setting specifically within the Student Services area specific to professional support services.
  • Commitment to collaborative decision-making and relationship building, strong advocacy and negotiation skills, as well as, willingness and ability to delegate and to build teams.
  • Commitment to student success, diversity in learning, and essential employability skills.
  • Strong change management, project management and problem solving skills.
  • Excellent communication and interpersonal skills.
  • Demonstrated success in managing complex planning and administrative tasks with well-honed organizational skills.
  • Excellent computer skills; self-sufficient in word processing, spreadsheet and web applications.
  • Ability to demonstrate leadership in a unionized academic environment with a diverse student and staff population.


The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.


To Apply
Please submit a resume and cover letter combined in one (1) document.
George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 12-223
Closing Date Open Until Filled