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Title Information Specialist
Division Marketing & Strategic Enrolment Management
Category Support Staff
Type Temporary
Incumbent Vacant
Salary $23.09 - $26.76 per hour
Band E
Hours 35 hours per week
Campus Casa Loma
Effective Date ASAP – January 31, 2014
Duties
  • Provides start to finish student services using professional judgement and individual discretion in both simple and complex issues in the following areas: call centre, admissions, registration, student records, financial assistance and other related student services, with minimal supervision and guidance.
  • Acts as a customer service representative to students, prospective students, other departmental staff, divisional staff, faculty and the general public, ensuring timely and accurate information is provided; phone, email or in person inquiries may involve some research with other Student Service and Registrar’s Office staff or other departmental contacts.
  • Administers and advises students regarding the application and interpretation of George Brown College policies.
  • Processes all documentation pertaining to registration, fee payments, course and program changes, withdrawals, refunds and loan distribution.
  • Verifies student records; and provides information regarding courses/programs.
  • Applies all methods of payment to student accounts; arranges for mailing out of materials; reconciles deposit to daily cashier report and deposits funds in the safe.
  • Participates in academic divisional orientation sessions; communicates with academic divisions and other service areas to improve interdepartmental lines of communication.
  • Active member of college committees.
  • Other related duties as assigned.
Qualifications
  • Three year diploma or degree from a recognized post secondary institution in Business Administration, Community Services, Public Relations or equivalent. 
  • Minimum two years practical experience working in a high volume customer service environment, preferably within an educational environment using a computerized student information system.
  • Computer literacy with training at advanced levels in Banner or a similar relational database.
  • High level of accuracy and attention to detail is essential.
  • Excellent English communication skills, both oral and written.
  • Excellent interpersonal skills are mandatory and experience in facilitating and conflict resolution would be an asset.
  • High degree of organization, multi-tasking skills, and the ability to prioritize appropriately.
  • Ability to easily adapt to new and changing situations.
  • Exceptional customer service skills, able to maintain a professional customer service centered attitude.
  • Able to learn quickly and stay abreast of changes to policies and procedures specifically in the Registrar’s Office/Student Service Centre with respect to Admissions, Registration, Student Records and Financial Aid.
  • Ability to maintain confidentiality of information, to exercise tact and diplomacy and exhibit good judgement.
  • Ability to work at another campus during peak periods.
  • Ability to work in an environment where diversity of people and situations are encountered.
 
Hours of work: Monday to Thursday 9:30am – 5:30pm; Friday 8:30am – 4:30pm
Interview process may consist of a practical skills component.
 
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents. Credentials may require validation at the time of interviews.
To Apply
To apply submit a covering letter and resume combined in one (1) document.
 
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 13-001
Closing Date January 11, 2013