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Program Manager-Continuing Education, Apprenticeship & Community Programs
Centre for Hospitality & Culinary Arts
Under the direction of the Director - Academic Operations, Services and Partnerships, the Program Manager – Continuing Education, Apprenticeship & Community Programs provides management and operational administration for teachers, support staff, and students in continuing education, apprenticeship and community programs at the Centre for Hospitality & Culinary Arts. The Program Manager is accountable for planning and delivery of these programs and courses in a manner consistent with College policies and procedures. Accountable for meeting revenue, enrolment and contribution margin targets, as well as student satisfaction in the aforementioned program areas. The Program Manager will liaise with full-time Schools to establish alignment of equivalent courses and programs for part-time delivery, and ensure design and implementation of continuous improvement plans for the key areas of SFQ and KPI where necessary.
Leads the process of development, design and delivery of departmental programs based on internal and external needs.
Develops and implements the departmental and divisional plans.
Manages the development and implementation of new programs and on-going review of these programs to reflect changing technology, economic and market influences and lifestyle trends.
Oversees teaching and learning processes including the provision of appropriate learning resources.
Manages the activities of teachers in their assignments and creates an effective working environment for staff and teachers.
Recruits, selects, develops, evaluates and trains non-full time staff.
Promotes and monitors the on-going professional development of teachers.
Engages in dispute resolution for conflicts involving teachers, staff and students within the department and across College departments.
Facilitates the development of effective communication with a broad range of stakeholders both internal and external to the College.
Maintains an on-going course and curriculum review process to ensure quality, currency and relevancy of offerings.
Implements initiatives established by the College and/or Government related to departmental programming.
Establishes positive, ongoing relationships with appropriate college departments or divisions, advisory committee members and professional associations.
Liaises with internal and external stakeholders to explore program or course opportunities or contract training opportunities.
Works with the division's Marketing and Communications department to establish strategies to promote programs and recruit students.
Develops a clear concept for the individual departmental business plan to meet the annual financial objectives (enrollment targets) set by the divisional and College business planning process.
Identifies and assesses emerging learning needs and opportunities and respond with new programs in a timely and strategic way.
Works with teachers to ensure they understand the expectations of their job duties and assists them with teaching resources.
Reviews departmental procedures to improve support to students and instructors.
Four-year Degree in a relevant discipline from a post-secondary institution recognized by the College, or an equivalent is required.
Minimum five years directly related experience in post-secondary education and the hospitality industry.
Demonstrated experience working with large groups of students and teachers.
Program development and implementation experience.
Administrative experience developing budget and supervisory responsibility; proven progressive leadership and management skills preferably in a unionized post-secondary or related environment.
Demonstrated business planning and analysis skills.
Excellent communication, team building, conflict resolution and interpersonal skills.
Excellent skills in Microsoft Office Suite including Word, Excel, and Powerpoint.
Demonstrated ability to lead a professional team and to operate with limited day-to-day direction (e.g. plan, prioritize, meet deadlines).
Excellent leadership and customer service skills.
Excellent analytical and problem solving skills.
Commitment to diversity and equity are essential to interact with the College’s diverse student and staff population.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
Please submit a resume and cover letter combined in one (1) document.
George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.