Welcome to the new George Brown College online job application system.
Strategic Enrolment Management
$23.55 - $27.30 per hour
35 hours per week
Provides start to finish student services using professional judgement and individual discretion in both simple and complex issues in the following areas: call centre, admissions, registration, student records, financial assistance and other related student services, with minimal supervision and guidance.
Acts as a customer service representative to students, prospective students, other departmental staff, divisional staff, faculty and the general public, ensuring timely and accurate information is provided; phone, email or in person inquiries may involve some research with other Student Service and Registrar’s Office staff or other departmental contacts.
Administers and advises students regarding the application and interpretation of George Brown College policies.
Processes all documentation pertaining to registration, fee payments, course and program changes, withdrawals, refunds and loan distribution.
Verifies student records; and provides information regarding courses/programs.
Applies all methods of payment to student accounts; arranges for mailing out of materials; reconciles deposit to daily cashier report and deposits funds in the safe.
Participates in academic divisional orientation sessions; communicates with academic divisions and other service areas to improve interdepartmental lines of communication.
Active member of college committees.
Other related duties as assigned.
Three year diploma or degree from a recognized post secondary institution in Business Administration, Community Services, Public Relations or equivalent.
Minimum two years practical experience working in a high volume customer service environment, preferably within an educational environment using a computerized student information system.
Computer literacy with training at advanced levels in Banner or a similar relational database.
High level of accuracy and attention to detail is essential.
Excellent English communication skills, both oral and written.
Excellent interpersonal skills are mandatory and experience in facilitating and conflict resolution would be an asset.
High degree of organization, multi-tasking skills, and the ability to prioritize appropriately.
Ability to easily adapt to new and changing situations.
Exceptional customer service skills, able to maintain a professional customer service centered attitude.
Able to learn quickly and stay abreast of changes to policies and procedures specifically in the Registrar’s Office/Student Service Centre with respect to Admissions, Registration, Student Records and Financial Aid.
Ability to maintain confidentiality of information, to exercise tact and diplomacy and exhibit good judgement.
Ability to work at another campus during peak periods.
Ability to work in an environment where diversity of people and situations are encountered.
Hours of work: Monday to Thursday 11:30 am-7:30 pm; Friday 9:30 am-5:30 pm
Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To apply submit a covering letter and resume combined in one (1) document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.