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Manager, WAVE Clinics – Centre for Health Sciences
Faculty of Community Services and Health Sciences
$66,275 - $82,844
Situated in the midst of Canada’s largest and most diverse health care market, George Brown College’s Centre for Health Sciences sits on the edge of Toronto’s waterfront in a new purpose-built campus which inspires an innovative, practical and inter-professional approach to health care education. The campus houses the clinics, referred to as WAVE (Wellness, Applied Research and Visionary Education), which offers services to clients and hands-on learning opportunities for students in dental care, hearing care, fitness and health promotion.
Reporting to the Director, Centre for Health Sciences, the Manager, WAVE Clinics, works collaboratively with management, faculty, staff and students to ensure effective client services, develop and implement quality assurance policies and practices that integrate with curriculum, and manage the physical facilities associated with the clinics, laboratories and dispensary. The incumbent is responsible for management of support staff, effective financial management of the clinics and related budgets, support of interprofessional educational opportunities within the clinics, and the development of technology to enhance and facilitate the operations of the clinics and laboratories. The incumbent:
Manages the delivery of services to clients by ensuring appropriate administrative, financial and clinical policies and procedures are in place.
Develops and implements strategies to increase client base (i.e. through marketing and retention).
Develops, implements and monitors quality control practices pertaining to a) infection control and health and safety, b) client health records and c) client services policies and procedures (e.g., complaints, processes).
Collaborates with faculty to ensure continuity between clinical practice and curriculum.
Manages the physical facilities associated with the clinics, laboratories and dispensary including establishing maintenance and housekeeping schedules, monitoring the condition of equipment and planning for equipment and infrastructure upgrades and replacement.
Collaborates and coordinates with the Facilities Management Department as appropriate.
Recruits and manages support staff associated with the clinics, laboratories and dispensary.
Develops and implements strategies for continuous learning and staff development.
Works collaboratively with the Director, Centre for Health Sciences, Chairs, faculty, staff and others to implement electronic health records and a dispensary module for efficient management of supplies and equipment.
Assesses the need for other technological enhancements and improvements for client services and laboratories/dispensary.
Collaborates with the Operations Managers to ensure effective financial management of the clinics and laboratories.
Works collaboratively with the Dean, Director, Chairs and others in the development of business plans and proposals.
Performs administrative and other related duties as may be assigned by the Director in support of the clinics and laboratories.
Professional designation in the health sciences field preferred.
Diploma or degree in a related field (e.g., business administration, education, health).
Five years experience managing high-volume client services in a multi-functional health care practice and laboratories (with oral/dental health background an asset) as well as budget management and human resources management, preferably in a unionized environment.
Excellent conflict resolution and negotiation skills.
Proficient with computer software and client services database management and electronic health records.
Experienced with facilities and maintenance management.
Ability to work collaboratively with a wide range of stakeholders.
Strong customer service orientation.
Excellent communication, team building and interpersonal skills.
Ability to demonstrate leadership in an academic environment with a diverse student and staff population.
A commitment to the practice of health sciences (particularly dental, hearing, fitness, health promotion).
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
Please submit a resume and cover letter combined in one (1) document.
George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.