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Title Information Officer
Division Centre for Continuous Learning
Category Support Staff
Type Full-time/Probationary
Incumbent Vacant
Salary $23.09 – $26.76 per hour
Band E
Hours 35 hours per week
Campus St. James
Effective Date ASAP
Duties
  • Acts as a customer service representative, providing information and customer service related to Continuing Education (CE) courses and programs to current and potential CE students through telephone, e-mail and walk-ins.
  • Liaises with Continuing Education departments related to changes in course offerings, cancellations, postponements or any operational issues related to the flow of CE information or service to CE students.
  • Refers students requiring a more in-depth level of information to administrative assistants or coordinators, or service departments, such as Special Needs, Financial Aid, etc.
  • Maintains a database and posts daily room schedules; resolves teacher/student problems with coordinators and room scheduler and makes necessary changes on the posting board.
  • Troubleshoots web registration problems and facilitates the registration process as required.
  • Maintains a database of courses that have completed course evaluation surveys and prepares them for delivery to the analysis company.
  • Ensures the lobby kiosk computers and departmental photocopiers are functional; also ensures that the teachers’ lounge and lobby area are stocked with supplies; accepts deliveries, collects and distributes department mail.
  • Attends divisional meetings and gives feedback to departments on problems, patterns, issues, new course inquiries and general CE operational challenges for students.
  • Other duties as assigned.
Qualifications
  • Minimum two year diploma in Marketing, Public Relations or equivalent.
  • Minimum three years progressive experience working on a customer service team.
  • Computer literacy in Microsoft Office, the internet and email; keyboarding skills (accuracy and speed are required).
  • Extensive knowledge and training at advanced levels in Banner.
  • Must possess excellent problem solving and interpersonal skills; ability to work under pressure with frequent interruptions and distractions; able to meet deadlines.
  • Demonstrated organizational and multi-tasking skills.
  • Excellent verbal and written English communication skills; skilled in conflict resolution and has a high regard for professionalism and confidentiality.
  • Superior customer service skills with a high degree of commitment to customer service.
  • Ability to exercise tact and diplomacy and exhibit good judgement.
  • Commitment to acquiring and staying up-to-date on Continuing Education programs and courses, changing policies and procedures.
  • Ability to work in an environment where diversity of people and situations are encountered.
 
Hours of Work: Monday to Thursday 11am – 7pm; Friday 9am – 5pm
Interview process may consist of a practical skills component.
 
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To Apply
To apply submit a covering letter and resume combined in one (1) document.
 
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.
Competition # 12-227
Closing Date December 14, 2012