Welcome to the new George Brown College online job application system.
Centre for Continuous Learning
$23.09 – $26.76 per hour
35 hours per week
Acts as a customer service representative, providing information and customer service related to Continuing Education (CE) courses and programs to current and potential CE students through telephone, e-mail and walk-ins.
Liaises with Continuing Education departments related to changes in course offerings, cancellations, postponements or any operational issues related to the flow of CE information or service to CE students.
Refers students requiring a more in-depth level of information to administrative assistants or coordinators, or service departments, such as Special Needs, Financial Aid, etc.
Maintains a database and posts daily room schedules; resolves teacher/student problems with coordinators and room scheduler and makes necessary changes on the posting board.
Troubleshoots web registration problems and facilitates the registration process as required.
Maintains a database of courses that have completed course evaluation surveys and prepares them for delivery to the analysis company.
Ensures the lobby kiosk computers and departmental photocopiers are functional; also ensures that the teachers’ lounge and lobby area are stocked with supplies; accepts deliveries, collects and distributes department mail.
Attends divisional meetings and gives feedback to departments on problems, patterns, issues, new course inquiries and general CE operational challenges for students.
Other duties as assigned.
Minimum two year diploma in Marketing, Public Relations or equivalent.
Minimum three years progressive experience working on a customer service team.
Computer literacy in Microsoft Office, the internet and email; keyboarding skills (accuracy and speed are required).
Extensive knowledge and training at advanced levels in Banner.
Must possess excellent problem solving and interpersonal skills; ability to work under pressure with frequent interruptions and distractions; able to meet deadlines.
Demonstrated organizational and multi-tasking skills.
Excellent verbal and written English communication skills; skilled in conflict resolution and has a high regard for professionalism and confidentiality.
Superior customer service skills with a high degree of commitment to customer service.
Ability to exercise tact and diplomacy and exhibit good judgement.
Commitment to acquiring and staying up-to-date on Continuing Education programs and courses, changing policies and procedures.
Ability to work in an environment where diversity of people and situations are encountered.
Hours of Work: Monday to Thursday 11am – 7pm; Friday 9am – 5pm
Interview process may consist of a practical skills component.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
To apply submit a covering letter and resume combined in one (1) document.
Preference will be given to qualified internal candidates in accordance with the applicable collective agreement. Should a suitable candidate not be found, external candidates will be considered. George Brown College is dedicated to employment equity and encourages applications from women, persons with disabilities, racial/visible minorities and aboriginal peoples.