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Organization Overview  
Trillium Health Partners is a newly merged hospital serving Mississauga, West Toronto and the surrounding communities. It is one of Ontario’s largest community-based academic health networks and has a teaching affiliation with the Mississauga Academy of Medicine at the University of Toronto Mississauga.
Industry Healthcare and Medical Services
Site/Location Credit Valley Hospital
City Mississauga
Province Ontario [ON]
Job Title Customer Support Associate
Job ID 130068
Job Type Contract
Department Corporate Services
# of Positions 2
Division Corporate Services
Hours of Work/Shifts Available to work all shifts including
Date Posted 2/12/2013
Internal Deadline 2/19/2013
Position Description


Status: Temporary Casual
Key Qualifications:      
  • Grade 12 Education or equivalent
  • Previous related experience in a hospital setting a definite asset
  • Effective communication and interpersonal skills are essential
  • Pleasant and courteous telephone manner is essential
  • Positive work performance and attendance record essential
  • Strong communication in English is essential
  • Computer skills definite asset
Position Summary:
  • Answering phones from outside and within hospital
  • Transfer calls where applicable
  • Working knowledge of computer system and accurately convey information as requested
  • Implement procedures for emergency codes
  • Assign and test phones and report any equipment malfunctions
  • Input support service calls using computer software
  • Provide front-line service to all customers, pages out tasks, follows up on task completion and customer requests using computer software
  • Makes appropriate changes to rosters
  • Processes work orders for maintenance staff when needed
  • Any other tasks as assigned
Employees who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
Date Added 2/12/2013
Trillium Health Partners is committed to fostering a healthy and positive work environment in accordance with applicable legislation, including the Occupational Health and Safety Act and Regulations, as well as the organizations policies and procedures. We will accommodate your needs under the Ontario Human Rights Code.
Applicants must be eligible to work in Canada.
Trillium Health Partners is identified under the French Language Act.

We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted
Job Categories Clerical - Adminstration