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| Organization Overview |
Trillium Health Partners is a newly merged hospital serving Mississauga, West Toronto and the surrounding communities. It is one of Ontario’s largest community-based academic health networks and has a teaching affiliation with the Mississauga Academy of Medicine at the University of Toronto Mississauga. |
| Industry |
Healthcare and Medical Services |
| Site/Location |
Credit Valley Hospital |
| City |
Mississauga |
| Province |
Ontario [ON] |
| Job Title |
Customer Support Associate |
| Job ID |
130068 |
| Job Type |
Contract |
| Department |
Corporate Services |
| # of Positions |
2 |
| Division |
Corporate Services |
| Hours of Work/Shifts |
Available to work all shifts including
Days
Evenings
Nights
Weekends |
| Date Posted |
2/12/2013 |
| Internal Deadline |
2/19/2013 |
| Position Description |
Status: Temporary Casual Key Qualifications: - Grade 12 Education or equivalent
- Previous related experience in a hospital setting a definite asset
- Effective communication and interpersonal skills are essential
- Pleasant and courteous telephone manner is essential
- Positive work performance and attendance record essential
- Strong communication in English is essential
- Computer skills definite asset
Position Summary: - Answering phones from outside and within hospital
- Transfer calls where applicable
- Working knowledge of computer system and accurately convey information as requested
- Implement procedures for emergency codes
- Assign and test phones and report any equipment malfunctions
- Input support service calls using computer software
- Provide front-line service to all customers, pages out tasks, follows up on task completion and customer requests using computer software
- Makes appropriate changes to rosters
- Processes work orders for maintenance staff when needed
- Any other tasks as assigned
Employees who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply. |
| Date Added |
2/12/2013 |
| Statement |
Trillium Health Partners is committed to fostering a healthy and positive work environment in accordance with applicable legislation, including the Occupational Health and Safety Act and Regulations, as well as the organizations policies and procedures. We will accommodate your needs under the Ontario Human Rights Code. Applicants must be eligible to work in Canada. Trillium Health Partners is identified under the French Language Act.
We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted
|
| Job Categories |
Clerical - Adminstration |
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