Job Details
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City/Ville Maple Ridge
Province British Columbia [BC]
Title/Titre Manager of Support Services
Sector Marquise Hospitality [Senior's Living & Retirement]
About Us

Compass Group Canada is the leading foodservice and support services company in Canada with over 21,000 associates and annual managed revenues of $1.5 billion in 2012. Employing 500,000 associates worldwide, its parent company, UK-based Compass Group PLC had revenues of £16.9 billion in 2012.


Our vision for growth and success is a powerful one, to combine fresh ideas with the industry’s greatest talent -- Great People, Great Service, Great Results!  


The Marquise Group Division of Compass Group Canada specializes in facilities and property management, hospitality services, and customer service. Currently we employ over 3,000 employees in over 100 different locations across Western Canada providing services to airports, commercial buildings, educational facilities, retail centres and healthcare industry.


Position Summary
Position: Manager of Support Services
Location: Maple Ridge, B.C  
Overview:  As the largest company in the service industry, Compass Group offers a world of career opportunities. Morrison Healthcare Food Services, a division of Compass Group, has an opening for a Manager of Support Services in Maple Ridge, British Columbia. We are seeking talented and dedicated individuals who are as passionate about providing great food and facilities management service as we are. Being a preferred employer, we retain the finest employees, set the highest standard for personal advancement, and focus our talents on one main goal - customer satisfaction.
To achieve our goals we need people who concentrate on employee and customer satisfaction and are driven by their "can-do" attitude. The Manager of Support Services is responsible for administration, staffing/scheduling, client/customer relations, supervision of production, knowledge of healthcare systems and standards for all aspects of the food, housekeeping and facilities management.
  • The Unit Manager must ensure the nutritional and therapeutic requirements of the residents are met through menu planning, the development of standardized recipes, and production sheets.
  • Monitoring and evaluating meal preparation and service to ensure established standards are maintained for both quality and quantity of all meals and snacks.
    Facilitating ongoing communication with all stakeholders in the health care unit including administration, nursing, residents and their families.
    Ensuring all quality controls are met for every product served to Residents and Guests.
  • The ordering of all products in accordance with Compass Groups buying specifications.
  • Maintaining inventory control and reporting as per Compass Group fiscal schedule.
  • Scheduling, hiring and discipline of all support service staff in accordance with Company and Government standards.
  • Building and maintaining a strong Support Service Team.
    Implementation and control of a Food Safety Plan as well as HACCP, WHIMIS, and all WCB regulations for a safe work place.
    Liaising with the on-site client as required and / or as requested.
  • Train Support Service staff in daily duties as well as proper safety procedures as set by in house client, company and Government regulations.
  • Attend and be part of meetings as requested by client.
  • Attend and be part of Resident Council as requested by the client.
  • Training and regular performance evaluations of all Support Service Staff.
  • Maintain orderly and complete administrative and personnel files.
  • Complete payroll, period summaries and sales reports in a timely and accurate manner.
  • Attend functions, training seminars, and meetings as requested by the Company and/or client.
  • Prepare menus for daily service as well as special functions.
  • Maintain appropriate budgetary and cost controls.
  • Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery.
  • Work with the Recreation department, to develop and assist in the implementation of special events.
  • Develop and implement the process of a cleaning schedule for the food services departments, including maintenance and cleaning of kitchen equipment, general cleaning of the dining room and kitchen.
  • Implement and control a good rotation policy for all food and paper products.
  • Implement and control all cleaning schedules for the departments.
  • Design and chair regular training in-services and staff meetings with the Support Services Team.
  • Implement and manage the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits.
  • Provide regular operations reports to the Operations Supervisor.

Required: (please only apply if you meet all required qualifications):
  • A minimum of two years management experience in healthcare.
  • Good standing in all required qualifications as stipulated by the client and Compass Group Canada, including membership or eligibility for membership in the Canadian Society of Nutrition Management (CSNM).
  • Prior experience in housekeeping and Facilities Management.
  • Excellent communication skills.
  • Proficiency on the computer, including MS Word programs.
  • Prior experience in housekeeping and Facilities Management.
Thank you for your interest in a career with Compass Group!
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Only those selected for an interview will be contacted. We will consider your resume for additional opportunities.Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly.
Job ID 5949
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