Job Details
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City/Ville Fort Saskatchewan
Province Alberta [AB]
Title/Titre Operations Manager (Custodial Services)
Sector Eurest Services [Facilities Management]
About Us

Compass Group Canada is the leading foodservice and support services company in Canada with over 26,000 associates and annual managed revenues of $1.8 billion in 2013. Employing 500,000 associates worldwide, its parent company, UK-based Compass Group PLC had revenues of £17.6 billion in 2013.


Our vision for growth and success is a powerful one, to combine fresh ideas with the industry’s greatest talent -- Great People, Great Service, Great Results!  


Eurest Services - Compass Canada Support Services Ltd. provides facilities management and support services solutions to our clients. We have the expertise, resources and established business infrastructure to develop and implement cost effective services and solutions to improve client operating efficiencies, value and profitability.


Position Summary

Position: Operations Manager (Custodial Services)

Location: Shell Scotford (Fort Saskatchewan)
Reports to: General Manager
Overview: The Operations Manager is a dynamic, fast-paced leadership role providing essential management functions. This position requires a highly motivated individual with strong communication, computer and problem solving skills. You would be responsible for performing a variety of facilities management services and projects while managing several vendors and writing / developing reports, plans and presentations. Acting General Manager when required.
Acts as the information & process Manager for Helpdesk and Custodial Team, including:
  • Providing assistance as required for inquiries and updating service tickets
  • Following up with contractors & contacts as required to ensure service request completion
  • Review site areas, by walking site and developing procedure to improve work load, pulse of staff and cost savings etc.
  • Assist the General Manager in delivering a customer service culture to the client
  • Assist the General Manager and the HSE team in promoting the strong Health and Safety Culture on site
  • Providing reports for use in trending and reporting in Monthly & Quarterly Business Reviews
Manages web communications for department, including:
  • Managing department webpage - ensure information is up-to-date, and pages adhere to global standards; generate new pages as required
  • Managing Self-Service information & forms links
  • Posting  “What's New” articles relating to building & services notices, ensuring adherence to communications standards
Manage sub vendor / self-preformed activities including:
  • Janitorial Services
  • Potable water delivery
  • Site vegetation control
  • Switchboard / Helpdesk
Project Management / Project Development / Contract Management including:
  • Developing Project Plans
  • Writing business proposals
  • Client Relations & Meetings
  • Financial Reporting , Contract Reporting
  • Turnaround project management
  • Other duties as required
Required: (please only apply if you meet all required qualifications): 
  • 5 years work experience in Facilities Management (Custodial Services).
  • High school diploma required.
  • Exceptional computer & Microsoft Office  skills (MS Office)
  • Excellent communication skills (written and oral)
  • Excellent problem solving skills
  • Strong work ethic, self-motivated, and initiative for quality and superior customer service.
  • Able to work in a fast paced environment, and under tight deadlines
  • Readily adaptable to changing work priorities
  • College degree
Thank you for your interest in a career with Compass Group!
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Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly, which includes accommodation.  Health, Safety, Environment and Quality (HSEQ) is also an operational priority. Safeguarding the health and safety of our people and customers is essential to the success of our business.
Only those selected for an interview will be contacted. We will consider your resume for additional opportunities.
Date Added 4/14/2014
Job ID 6605
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