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Location Cineplex Entertainment Home Office
City Toronto
Province Ontario [ON]
Title Manager, xRM & Productivity Systems
Position Description

About Cineplex Entertainment: Cineplex Entertainment Limited Partnership has grown tremendously over the past few years to become the #1 theatre exhibition company in Canada, serving more than 69 million guests annually. Proudly Canadian and with a workforce of approximately 10,000 employees, the Cineplex family of theatres includes the following: Cinema City, Cineplex Odeon, Coliseum, Colossus, Famous Players, Galaxy, SilverCity and Scotiabank Theatres. Our company offers competitive compensation and incentive programs coupled with comprehensive benefit programs, which includes health, dental and retirement savings plans. To learn more about Cineplex Entertainment please visit our website at www.cineplex.com.

The Information Technology department at Cineplex Entertainment in Toronto has an immediate opening for Manager, xRM and Productivity Systems, reporting directly to the VP Software Solutions.
Environment and Position Summary
Cineplex has a dynamic Information Technology team; continuously engaged in advancing the capabilities of the Company. Cineplex IT is broken into four groups: Infrastructure, Support, Development, and Project Management. The success of all four of these groups depends on the cohesion of all. The Project Management group is charged with finding that cohesion and using it to drive solutions.
In this role, you are charged with leading a group of project managers to success.
You will work closely with business groups, ensuring that solutions align with operations. You will forge relationships with stakeholders, project sponsors and vendors.  You are committed to the success of your portfolio.
Values and Personality
The position calls for:
  • A technologist – a self-learner who loves and can pick up new technologies.
  • Someone who is Guest experience focused - committed to delivering client satisfaction.
  • Someone with an eye for detail – with the user experience in mind.
  • A communicator, one who takes pride in ensuring that the message is always received.
  • A scientifically minded individual, keen to isolate the facts.
  • A strategist, an organizer – always comes prepared.
  • Someone tenacious and committed, with a “CAN DO” attitude!
  • A commander, able to calmly prioritize and oversee multiple initiatives at once.
  • Someone charismatic and respectful of others, able to forge strong relationships.
  • A coach, a motivator, able to advance the strengths of others.
Role and Responsibilities:
The primary role of this position is ensuring the success of a small team of project managers, providing both the operational oversight to ensure that individual project managers achieve their own objectives and coaching them to become highly independent operators themselves.   Your project managers wear many hats. In addition to project management, they are business analysts, product managers and functional specialists. 
The success of each project manager is measured in achieving the following objectives:
  • Endeavour to truly understand the business groups that make up your clients – understand their mandate and the details of their operations, so as to be better armed to deliver appropriate solutions.
  • Add value in requirements analysis, providing technical and methodology insights, to build the best solution at the time.
  • Gather requirements using Cineplex processes, tools and standards - document them and then marshal the requirements for sign-off.
  • Ensure appropriate buy in and commitment from executive sponsors and key business stakeholders.
  • As product managers, they manage a roadmap of future releases for the individual platforms that they support.
  • Create and maintain project plans. Keep and distribute meeting notes and provide weekly project updates to stakeholders.
  • Overseeing of projects, looking ahead and ensuring that resources are scheduled accordingly, escalating well in advance to supervisors, recognizing that resources are shared and have different team managers.
  • Identifying and focusing on the critical path and critical tasks to ensure the timeline is met.
  • Proactively communicate – to the point of over-communicating to ensure that all stakeholders are on the same page. 
  • Oversight on quality assurance, authoring of test scripts and work to ensure that customers are satisfied during and post deployment.
  • Platform expertise – act as functional specialists over the platforms that they support. This includes the hand off of functional documentation and training on supported platforms to 1st and 2nd tier support teams.
  • In addition, to the coaching and oversight over the project managers in achieving their objectives mentioned above, as a Manager, your role will include:
  • Talent management – hiring, coaching and firing as needed.
  • Developing and then maintain a solid relationship with executive stake holders and vendor leadership – align roadmaps and expectations both internally and externally.
  • Provide timely updates to executive management - escalating as needed.
xRM and Productivity Portfolio:
The portfolio of the project management team under your command for xRM and Productivity Systems includes the following systems and business units:
Our implementations of Microsoft CRM, of which we currently have
  • Cineplex Media Sales – a separate organization that sells ad spots in front of movie trailers, our lobbies, third party digital signage networks, etc.. It’s a true sale force that operates across the country.
  • Cineplex Call and Monitoring Center –Our internal 24/7 call center that supports internal and external organizations.
  • Cineplex Digital Solutions – Based in Waterloo, this company builds complete digital signage solutions. They will utilize both the sales force automation and case management components of CRM.
  • Cineplex Guest Services – A case management implementation for our call center for theatres guests.
  • Event & Group Sales – This team rents auditoriums and provides food service (etc.) to third parties.
  • Communications & Investor Relations
  • Our internal portal product, Microsoft SharePoint
  • MS InfoPath & K2 BlackPearl Workflow
Desired Skills and Experience:
  • Excellent, spoken and written English.
  • Proven track record with managing teams to project successes.
  • Expertise with Microsoft professional office and project management productivity tools, i.e. Outlook, Word, Excel, PowerPoint, Visio, Project, and SharePoint.
  • Well acquainted with software lifecycle management and change management processes and protocol.
  • A solid overarching understanding of system technology and architecture.
  • Prior history in developing/managing solutions for sales teams (CRM systems an asset).
Interested applicants please apply today.
While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.
No Agency Calls Please