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Location Cineplex Entertainment Home Office
City Toronto
Province Ontario [ON]
Title Customer Service Representative - Temporary Contract
Position Description

About Cineplex Entertainment: Cineplex Entertainment Limited Partnership has grown tremendously over the past few years to become the #1 theatre exhibition company in Canada, serving more than 70 million guests annually. Proudly Canadian and with a workforce of approximately 10,000 employees, the Cineplex family of theatres includes the following: Cinema City, Cineplex Odeon, Coliseum, Colossus, Famous Players, Galaxy, SilverCity and Scotiabank Theatres. Our company offers competitive compensation. To learn more about Cineplex Entertainment please visit our website at www.cineplex.com

The Corporate Fulfillment department at our Home Office currently has an opening for the position of Customer Service Representative, reporting to the Manager, Customer & Fulfillment Services. Please note: this contract will be for approximately 10-15 weeks with varying hours up to 40 hours per week.
The purpose of the role is to provide timely and quality service to our corporate clients.
Responsibilities & Duties include:
  • Attract potential customers by answering incoming calls / emails; providing information on products and services.
  • Responding to incoming calls, e-mails and letters from clients across Canada in a timely manner.
  • Maintaining/opening customer records and updating account information accurately.
  • Accuracy in processing orders, both manual and online.
  • Resolving customer complaints on product and service issues by determining the cause and offering the best solution to resolve the problem; expedite correction or adjustment; follow up to ensure the matter was resolved.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Contributing to team effort by ensuring you support all aspects of the overall department goals and objectives.
  • Other administrative tasks as required.
Knowledge & Skill Requirements:
  • The ideal candidate will have minimum a high school diploma and/or a post-secondary certificate or diploma would be an asset.
  • Guest service experience is preferred.
  • Proficiency in Microsoft Word, Excel and Outlook.
  • Superb telephone etiquette and conversation management skills.
  • Excellent communication and interpersonal skills.
  • Experience working in a team environment.
  • Problem solver, multitasker, detail oriented.
  • Proficiency in both French and English would be considered an asset.
Interested applicants please apply today.
While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.
No Agency Calls Please